Staff-HBB Churn Management

PT. Indosat Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company in Jakarta Utara seeks a CVM Analyst to improve customer loyalty through data analysis and strategic campaigns. The role demands proficiency in analytical tools and experience in customer lifecycle management. Ideal candidates will focus on customer retention, upselling, and overall value management. Join us in driving revenue growth by leveraging insights into customer behavior.

Qualifications

• Understanding of FTTH business processes and CVM in the industry.
• Proficiency in data analytic tools.
• Experience in customer lifecycle management for FTTH business.

Responsibilities

• Analyze customer data for segmentation and behavior patterns.
• Create campaign-based promotions for loyalty and retention.
• Collaborate with cross-functional teams to improve customer lifetime value.
• Measure performance effectiveness for loyalty and retention.

Skills

Data analysis

Customer behavior analysis

Data visualization

Campaign management

Tools

SQL

Tableau

Power BI

Excel

Job description

Job Summary:

CVM Analyst will responsible for providing insight data analysis and report for existing customer Hifi based on segmentation, usage pattern, market trending to improve performance of customer loyalty. Driving customer retention, upsell and revenue growth by leveraging data driven insight to improve overall customer value management.

Key responsibilities:

• Customer Analytic: Analysis for customer data existing base with right segmentation, usage pattern and customer behavior including payment method and create churn propensity model prediction
• Campaign Management: based on data insight create campaign-based promotion for loyalty, retention and upselling to segmented target
• Cross functional support: working with cross function team to support business process and aligning strategy to improve customer lifetime value
• Performance tracking and Data Insight report: Measure performance effectiveness for loyalty, retention and upsell that will impact on reducing churn performance and revenue uplift from existing customer based

Skills and Qualification

• Understand FTTH Business process and CVM in industry
• Proficiency in data analytic tools such as SQL, Tableau, power BI, excel
• Experience in customer lifecycle management for FTTH business
• Understanding Customer experience and customer journey mapping to align with CVM strategy