Shopping Experience & Easy Buying Manager (Jakarta Garden City)

IKEA Indonesia; Jakarta Timur; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading home furnishing retailer is seeking a Shopping Experience & Easy Buying Manager in Jakarta. The role involves implementing customer relations action plans and ensuring a positive shopping environment. Ideal candidates will have a strong customer focus, proven leadership in retail, and excellent communication skills. This position is crucial to manage after-sales services and create operational improvements, contributing to overall customer satisfaction and engagement.

Qualifications

• Strong customer-focused mindset passionate about retail.
• Proven leadership in developing teams.
• Thrives in fast-paced environments and adapts well to change.
• Excellent communication and problem-solving skills.
• Strong attention to detail in the shopping process.
• Strong interest in home furnishing and IKEA values.

Responsibilities

• Implement local Customer Relations action plans.
• Lead a customer-focused culture creating a welcoming atmosphere.
• Manage after-sales services including complaints handling.
• Use customer insights for operational improvements.
• Secure operational excellence for a smooth shopping journey.
• Provide inspiring leadership building team engagement.

Skills

Customer-focused mindset

Leadership

Adaptability

Communication

Negotiation

Analytical skills

Problem-solving

Job description

Shopping Experience & Easy Buying Manager (Jakarta Garden City)

IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co‑workers have grown to 194,000 worldwide. Our culture is based on the spirit of togetherness, enthusiasm, and fun. We’re always looking for people who share our positive attitude and values.

Implement the local Customer Relations action plan, along with global solutions and tools to secure an easy, inspiring, and enjoyable shopping experience.

Lead a customer-focused culture, creating a welcoming, family‑friendly atmosphere and ensuring positive experiences throughout the entire visit.

Manage fast, efficient, and customer-friendly after‑sales services, including exchanges, returns, and complaints handling.

Use customer insights to identify and implement operational improvements and commercial solutions that increase satisfaction.

Secure balanced operational excellence in daily routines to support a smooth shopping journey.

Provide inspiring and motivating leadership for your team, building competence, engagement, and preparing succession.

Collaborate with internal and external partners (such as the Customer Support Centre) to deliver consistent, customer‑oriented services.

We want you to be a person who:

• Has a strong customer‑focused mindset and a passion for creating positive shopping experiences in a multichannel retail environment.
• Demonstrates proven leadership in a people‑centric organization, with experience in developing individuals and teams, and is confident in engaging with large groups.
• Thrives in a fast‑paced, dynamic environment, is adaptable to change, and capable of making quick decisions.
• Possesses excellent communication, negotiation, analytical, and problem‑solving skills to resolve both customer and operational challenges.
• Understands the end‑to‑end shopping process (including payment, buying, and after‑sales), with strong attention to detail and accuracy.
• Truly lives the IKEA culture and values, with a strong interest in home furnishing and life at home.
• Brings experience in retail/customer service management, communicates fluently in the local language and English.