Service Assistant Manager

PT. EKA MAJU MESININDO; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading distribution company in Indonesia seeks a proactive Service Assistant Manager to support after-sales operations. The ideal candidate will possess strong organizational skills, a customer service mindset, and fluency in Chinese Mandarin. Responsibilities include coordinating service activities, acting as a liaison among technicians and customers, and maintaining service records. Ideal applicants should have a Bachelor's degree and at least 3 years of relevant experience.

Benefits

Exposure to advanced machinery technologies

Work with a reputed company with 40 years of industry presence

Qualifications

• Fluency in Chinese Mandarin (spoken and written) is mandatory.
• Minimum 3 years of experience in an after sales service or support role.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Assist the Service Manager in supervising and coordinating service activities.
• Act as a liaison between customers, technicians, and Chinese-speaking suppliers.
• Handle technical service requests, schedule jobs, and follow up on service progress.

Skills

Organizational abilities

Customer service skills

Communication in Chinese Mandarin

Coordination skills

Education

Bachelor’s degree in Engineering or Business Administration

Tools

MS Office

Job description

Overview

We are seeking a proactive and detail-oriented Service Assistant Manager to support our after-sales service operations. This role is ideal for someone with excellent organizational abilities, a strong customer service mindset, and the ability to communicate effectively in Chinese Mandarin. You will work closely with the Service Manager and a team of technicians to ensure high-quality service delivery and customer satisfaction.

Responsibilities

• Assist the Service Manager in supervising and coordinating service activities.


• Act as a liaison between customers, technicians, and Chinese-speaking suppliers or principals.


• Handle technical service requests, schedule jobs, and follow up on service progress.


• Translate technical documents and assist in communication with Chinese-speaking partners.


• Maintain service records, reports, and warranty claims.


• Support spare parts coordination and inventory updates.


• Contribute to continuous improvement of service quality and processes.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or related field preferred.


• Fluency in Chinese Mandarin (spoken and written) is mandatory.


• Minimum 3 years of experience in a after sales service or support role.


• Strong communication, coordination, and customer service skills.


• Able to work independently and collaboratively in a fast-paced environment.


• Familiarity with printing, packaging, or industrial machinery is a plus.


• Proficient with computer, Internet, MS Office.

Why Join Us

Work with an experienced team in a reputable company with over 40 years of industry presence. Gain exposure to international principals and advanced machinery technologies.

Pre-screening Questions

1. What’s your expected monthly basic salary?


2. Which of the following types of qualifications do you have?


3. How many years' experience do you have as a Service Assistant Manager?


4. Do you have customer service experience?


5. Which of the following languages are you fluent in?

About the Company

PT. EKA MAJU MESININDO is an ISO 9001:2015 certified distribution company that specializes in the distribution and service of graphic machinery, packaging machinery, carton box machinery, plastic machinery, and its auxiliary equipment. Incorporated in 1982, our company has operated in Indonesia's market for more than 36 years and has installed more than 30,000 machines. Our company provides more than machine distribution to our clients, we also provide complete after-sales service including technical support and consultation for machine procurement. With more than 35 years of experience in related industries, we know what our clients want and need. Especially in this era where manufacturing industries are forced to be efficient in the production process, we try our best to provide input to our clients and supply the best machine suitable to client needs. We know not all clients need the same kind of machine; big or small, each client has different targets and goals. That is why our line of products is so comprehensive and covers most of our client needs, from manual type machines, semi-automatic, to fully automatic machines. With distribution expertise and a comprehensive sales network, we have thrived in Indonesia. Our company facility includes our own 5000sqm main warehouse and workshop in Jakarta, office headquarter in Jakarta, and branch office and warehouse in East Java. We also have authorized agents across the Indonesian peninsula. In regard to our line of products currently, we distribute many quality machinery from China, Hong Kong, Taiwan, and India. We are trusted by many companies to distribute their brand exclusively. We are always open to cooperation with other companies from all over the world, we are happy to help our potential partner distribute their product and open the Indonesia market for them. With a population of more than 250 million people (4th largest in the world), Indonesia is the biggest market in South East Asia and we are proud to be the market leader. We at EKA MAJU MESININDO value good business ethics and we believe it is the key to having a good business partnership.

Company size: Machinery & Automation 51-100 employees.