Senior Travel Consultant (Ticketing)

guru Travel And Tours; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading travel management company is looking for a travel support agent in Jakarta Utara, Indonesia. The role involves assisting customers with their travel needs, handling end-to-end ticketing processes, and managing reservations. Strong experience in travel management and customer service is required. The company offers an opportunity to be part of a globally recognized organization focused on providing seamless travel solutions.

Qualifications

• Experience in travel management or related field.
• Ability to handle ticketing processes effectively.
• Strong customer-oriented approach in service.

Responsibilities

• Assist customers with their travel needs effectively.
• Handle end-to-end ticketing for travel arrangements.
• Manage hotel and train reservations.

Skills

Customer service

GDS systems (Amadeus/Galileo)

Travel management

Tools

GDS systems

Job description

Overview

Satguru Travel Indonesia, a part of the established Satguru Travel Group, was founded in 1989 in Kigali, Rwanda and is now headquartered in Dubai. We are a globally recognized travel management company with operations in over 50 countries and a presence in more than 70 markets. With decades of experience and powerful global-local infrastructure—including 64 IATA credentials and 133 branch offices—we are well-equipped to deliver seamless, efficient travel solutions worldwide.

Key Responsibilities

• Assist customers with their complete travel requirements in a professional and service-oriented manner.
• Handle end-to-end ticketing processes for both domestic and international travel (air, hotel, and train bookings).
• Operate GDS systems (Amadeus / Galileo) for reservations, ticket issuance, and reissuance.
• Manage hotel and train reservations (domestic & international).
• Provide solutions for customer cases including rescheduling, corrections, changes, check-in issues, and visa-related inquiries.
• Ensure timely, accurate, and customer-focused support throughout the booking process.

About Satguru Travel and Tours

PT SATGURU TRAVEL AND TOURS commenced its operation in 1989. Satguru Travel was established in Kigali (East Africa). We have a presence in more than 61 countries worldwide and are counted among the leading travel companies in Africa, with a turnover of over USD 1.2 billion as a group, 3,284 employees, and numerous satisfied customers. Headquartered in Dubai, Satguru Travel is the first travel service provider in Ivory Coast (Côte d’Ivoire), Togo, Burundi and Niger. We offer travel solutions worldwide with a strong foothold in Africa and promote its unique and extensive wildlife, including services for adventurous wildlife safaris.

We provide a 360-degree approach to travel-related questions and problems. Our aim is to transform the way of traveling by offering a unique range of services to our clients. Through our smart travel portal, we ensure access to best-in-class booking technology, smart analytics, worldwide partnerships, and impeccable client servicing. We are proud to deliver end-to-end services that enable stress-free travel across the globe.

Our services include organized planning, hotels and accommodation, corporate travel, car rentals, visa and insurance. We strive to conduct comprehensive and extensive research to tailor our services to every customer.