Senior Student Counsellor (AECC - Indonesia)

AECC Holdings Pty; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60.000.000 - 100.000.000; Full time

Job summary

An established industry player is seeking a passionate Senior Student Counsellor to join their expanding team. In this pivotal role, you will guide students through the complexities of studying abroad, ensuring they receive tailored advice and support throughout their application journey. Your expertise will contribute to positive outcomes for students while delivering exceptional service. The role offers a dynamic environment where your skills in communication and customer service will shine, making a real difference in the lives of aspiring international students. Join a forward-thinking organization dedicated to transforming access to education worldwide.

Qualifications

• 3-5 years experience in the International Education Industry is essential.
• Bachelor's or Master's Degree in any discipline is required.

Responsibilities

• Assist students with applications for studying abroad and provide comprehensive consultancy.
• Handle all aspects of the admission process and maintain regular communication.

Skills

International Education Industry Experience

Customer-Centric Approach

Excellent Communication Skills

Cross-Cultural Work Ability

Team Player

Customer Relationship Management Platforms

Education

Bachelor's Degree

Master's Degree

Job description

About AECC

With a global footprint that spans 15 countries and is continually growing, AECC is an education and migration agency making waves internationally. We're proud to invest in our people and our technology as we transform access to international education for students everywhere.

Role Purpose

AECC is experiencing significant growth in line with the timely changes for students and our university and college partners around the world. As we expand our global footprint, we’re looking for an enthusiastic and professional Senior Student Counsellor, who will play a vital role in assisting and helping students with the easy or hassle-free application or paperwork processing.

What Does This Opportunity Mean for You

1. Handling student walk-ins for Abroad study destinations (UK/Ireland/Canada/USA/Australia and New Zealand), effectively addressing their queries regarding studying abroad and providing comprehensive consultancy with an end-to-end solution.
2. Attaining a complete understanding of students' eligibility & suggesting the most appropriate country, course, and university/college.
3. Providing detailed and accurate information regarding admission and visa documentation and other mandatory requirements.
4. Responsibly handling all aspects of the admission process from case filing with the university to updating the students through regular communication, visa application filing, and addressing any student queries.
5. Being responsible for all aspects of each case, ensuring positive outcomes are achieved while delivering an exceptional level of client service.
6. Staying updated with all changes in policies, procedures & requirements for destination countries.
7. Following up with potential students post their visit and ensuring effective closure.
8. Capable of preparing MIS reports as required by management.

Skills and Attributes Required

1. A minimum of 3-5 years experience in the International Education Industry.
2. Bachelor's or Master's Degree in any discipline.
3. Be customer-centric and able to work in a cross-cultural environment.
4. Understand the needs of international students.
5. Excellent written and verbal communication skills.
6. Demonstrated team player.
7. Experience in using Customer Relationship Management platforms.