Regional Manager - Homebase Medan

CINEPOLIS INDONESIA; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A prominent cinema network is seeking a skilled Operations Manager in Medan, Indonesia. Your role will involve overseeing cinema performance, ensuring compliance with service standards, and enhancing guest experiences. The ideal candidate should hold a Bachelor’s degree and have 5-7 years of experience in hospitality or cinema operations. Competitive benefits include medical coverage and free movie tickets. Join a dynamic team committed to excellence in cinema operations.

Benefits

Medical coverage

Vision coverage

Free movie tickets

Maternity allowance

Grief allowance

Qualifications

• 5–7 years’ experience in retail, hospitality, F&B, or cinema operations.
• Strong financial and analytical capability.
• Proven leadership, people development, and decision-making skills.

Responsibilities

• Review P&L, cinema performance, operational trends, and guest feedback.
• Ensure cinemas comply with SOPs, service standards, and operational controls.
• Lead and support Cinema Managers in achieving KPIs.

Skills

Financial analysis

Leadership

Strategic collaboration

Guest experience management

Analytical capability

Education

Bachelor’s degree in Management, Business, Hospitality, or related field

Job description

Business & Performance Management

Review P&L, cinema/film performance, operational trends, and Guest feedback to drive forecasting, operating strategies, and continuous performance improvement.

Operations & Compliance Excellence

Ensure all assigned cinemas are efficiently managed, well‑maintained, compliant with SOPs, service standards, audits, and operational controls, including utilities and OPEX optimization (COGS, wastage, pilferage, logistics).

People Leadership & Development

Lead and support Cinema Managers in achieving KPIs (Admissions, SPH, Strike Rate); coach, develop, and guide teams to enhance capability, productivity, and career progression.

Guest Experience Leadership

Safeguard and elevate guest experience across all sites by enforcing service standards and taking corrective actions based on GX insights.

Cross‑Functional & Strategic Collaboration

Monitor marketing initiatives, provide structured feedback, act as a communication bridge between management and cinema teams, and support other areas as advisor when needed.

Senior Oversight & Role Modelling

Lead more sites, including complex locations, ensure manpower efficiency, manage disciplinary matters, and serve as a leadership role model for all Cinema Managers.

Qualifications

• Preferably holds a Bachelor’s degree in Management, Business, Hospitality, or a related field
• 5–7 years’ experience in retail, hospitality, F&B, or cinema operations
• Strong financial and analytical capability
• Proven leadership, people development, and decision‑making skills
• Willing to travel frequently within the Region

Company Overview

Cinépolis was founded in Mexico in 1971 and is currently the second largest cinema network in the world, operating 691 cinema complexes with 5,609 screens and entertaining over 338 million audiences annually across 17 countries.

The company pioneered the first luxury cinema concept in 1999 in Mexico City and continues to innovate with a global presence in 17 countries.

Cinépolis Indonesia Offerings

• Cinépolis Junior – the very first cinema designed for children, featuring a mini playground and varied seating options.
• Cinépolis Macro XE – an immersive experience with wall‑to‑wall, floor‑to‑ceiling screen and Dolby Atmos surround sound.
• Cinépolis VIP – luxury viewing with recliner chairs and gourmet food and drink service.
• Cinépolis Luxe – a luxurious, affordable option with leather seating and adjustable backrests.
• Cinépolis JOMO – “Joy‑of‑Missing‑Out” beanie seats for a relaxed experience.
• Cinépolis Regular – state‑of‑the‑art audiovisual experience with advanced projection and high‑fidelity audio.

Benefits

• Medical coverage
• Vision coverage
• Free movie tickets
• Maternity allowance
• Grief allowance