Quality Control Trainer

PT Abadi Sejahtera Finansindo (Head Office); Banten; On-site; IDR 498.421.000 - 830.703.000; Full time

Job summary

A leading fintech company in Indonesia is seeking a Quality Control Trainer to develop, deliver, and maintain training programs. You will work with various teams to enhance quality standards and ensure regulatory compliance. Candidates should have a Bachelor's degree and at least 3 years of experience in the fintech industry, alongside strong communication skills. This role offers a dynamic work environment with opportunities for continuous improvement.

Qualifications

• 3+ years of experience in a Quality Control or Training role within the FINTECH industry.
• Strong understanding of fintech operations and compliance regulations.
• Proficiency in designing and delivering training programs.

Responsibilities

• Design and deliver quality control training modules.
• Conduct compliance and risk management training sessions.
• Evaluate staff performance to identify training needs.

Skills

Communication

Training Program Design

Analytical Skills

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Learning Management Systems (LMS)

Data Reporting Tools

Job description

As a Quality Control (QC) Trainer, you will be responsible for developing, delivering, and maintaining training programs that ensure high-quality standards across all operational, customer service, and compliance processes within the fintech business. You will work closely with Quality Assurance, Compliance, Risk, and Operations teams to monitor performance gaps, identify training needs, and design structured programs to improve employee performance and maintain regulatory compliance.

Key Responsibilities

• Design, implement, and deliver quality control training modules for new hires and existing employees.
• Conduct regular training sessions covering compliance, risk management, customer service, and operational quality standards.
• Develop training materials such as manuals, SOPs, guidelines, and e-learning modules tailored for fintech processes.
• Evaluate staff performance through audits, feedback, and assessments to identify gaps and training opportunities.
• Provide coaching and mentoring to employees to ensure adherence to company policies and fintech regulatory requirements.
• Collaborate with Quality Assurance and Compliance teams to update training based on new regulations or process changes.
• Track and report training effectiveness through KPIs, post-training assessments, and performance improvement results.
• Ensure training programs support continuous improvement initiatives and align with organizational goals.
• Stay updated with fintech industry standards, compliance regulations, and best practices in quality control.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, Education/Training, or related field.
• Minimum 3 years of experience in Quality Control, Quality Assurance, or Training role within the FINTECH Industry.
• Strong understanding of fintech operations, compliance regulations, and risk management.
• Proven experience in designing and delivering training programs (classroom, virtual, and blended learning).
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office, Learning Management Systems (LMS), and data reporting tools.
• Strong analytical skills with the ability to translate quality data into actionable training plans.
• Certification in Quality Management, Training & Development, or related areas is a plus.