IT Administrator Officer

BINUS University; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent educational institution in Bali is seeking an experienced IT Officer to oversee daily IT operations, ensure network security, and provide technical support. The ideal candidate should have a minimum of 2 years of experience, possess a Bachelor's degree in Information Technology, and demonstrate strong knowledge of IT systems and networks. This role offers excellent growth opportunities within a collaborative environment.

Qualifications

• Minimum 2 years of working experience in IT.
• Proven experience as an IT Officer or similar role.
• Strong knowledge of security protocols.

Responsibilities

• Oversee day-to-day IT operations and manage security.
• Provide technical support for software and hardware.
• Implement IT policies and maintain documentation.

Skills

Knowledge of IT systems

Problem-solving skills

Communication skills

Education

Bachelor Degree in Information Technology

Tools

Windows servers

Linux servers

Virtualization technologies

Job description

Responsibilities

• Oversee the day-to-day operations of the organization's IT systems, manage network and system security, and provide technical support to ensure optimal performance.
• Manage troubleshooting, implement new technologies, and ensure data security across the organization.
• Make sure all users accounts are set up properly.
• Ensure all equipment functions correctly.
• Monitor the records of software licenses.
• Investigate, diagnose and solve computer software and hardware faults.
• Device management: maintain records including serial numbers for each device.
• Ensure insurance for all devices.
• Manage the claim procedures for any damaged or lost devices.
• Technical Support: Provide timely and effective support for hardware, software, and network issues to all employees.
• System Maintenance: Maintain and monitor IT systems, including servers, networks, and applications, to ensure functionality and efficiency.
• Network Administration: Manage the organization's network, ensuring secure and reliable access to network resources.
• Security Management: Implement and maintain security protocols to protect data and systems from threats; conduct regular security assessments and updates.
• Hardware and Software Management: Install, configure, and maintain IT equipment such as computers, printers, routers, and switches; ensure all software is up-to-date and licensed.
• Data Backup and Recovery: Oversee data backup procedures, ensuring data integrity and recoverability in the event of a failure.
• IT Policies and Documentation: Develop and enforce IT policies, procedures, and documentation for system configurations, network mapping, and troubleshooting guides.
• Vendor Management: Liaise with external vendors and service providers to acquire IT products and services, ensuring cost-effectiveness and quality.
• Training and Support: Provide training and guidance to staff on using IT systems effectively and safely.
• System Upgrades: Plan and execute system upgrades, migrations, and new technology implementations to support organizational growth and efficiency.
• Provide technical assistance with computer hardware and software.
• Perform hardware and software installations, configurations and updates as needed.

Education

Education Requirement Minimum Bachelor Degree (S1) in Information Technology, Computer Science, or related field.

Work Experience

• Minimum 2 years of working experience.
• Proven experience as an IT Officer, IT Support Specialist, or in a similar role.
• Strong knowledge of IT systems, networks, and security protocols.
• Proficiency in managing Windows and/or Linux servers, and understanding of cloud services.
• Excellent problem-solving skills and ability to work under pressure.
• Good interpersonal and communication skills to effectively support users and collaborate with team members.
• Relevant certifications (such as CompTIA, Cisco, or Microsoft) are a plus.

Competency

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with database management and SQL.
• Understanding of firewall management and data encryption.

Special Skills

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of the latest IT and software trends.
• Network.
• Familiar with iOS products.