Interpreter - Cantonese - Work-From-Home (Indonesia)

Teleperformance Malaysia Sdn Bhd; Jakarta Utara; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global leader in digital services is seeking interpreters to provide language interpretation for various sectors, including Healthcare and Law Enforcement. Candidates must be bilingual at a B2 CEFR English level, have excellent listening and note-taking skills, and the ability to work from home. This role emphasizes professionalism, cultural sensitivity, and quick processing of information.

Benefits

Work from home flexibility

Growth and development opportunities

Qualifications

• Ability to handle telephone or video calls in real-time interpretation.
• Understanding of various industry terminologies in multiple fields.
• Ability to explain cultural concepts upon client's request.

Responsibilities

• Provide language interpretation for individuals with language barriers.
• Process information quickly and accurately during calls.
• Maintain professionalism and courtesy at all times.

Skills

Excellent listening skills

Retention and note-taking skills

Neutral and objective demeanor

Cultural sensitivity

Bilingual proficiency (B2 CEFR) in English and other languages

Job description

Provide language interpretation from one language to another for individuals with language barriers to understand and communicate with each other.

• Handle telephone or video calls on demand and render the meaning of conversations in the consecutive mode of interpretation between speakers of English.
• Process information quickly and concisely, recognize sensitive cultural differences, and always be professional and courteous.
• The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
• Ability to concentrate, stay detached from the conversation, and always remain neutral and objective.
• Ability to quickly establish personal credibility.
• Ability to follow client's instructions closely.
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at the request of the client.
• B2 CEFR English Level bilingual with other required languages.
• Able to work from home on a permanent basis.

About the Company

TP (formerly known as Teleperformance) is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.