Implementation Specialist (SMB)

Talent Search Recruitment; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading recruitment company in Jakarta is seeking passionate individuals for a role focused on onboarding new customers and implementing HR software solutions. The ideal candidate will have excellent English communication skills, proficiency in MS Excel, and at least 6 months of corporate experience interacting with customers. This role offers the chance to work in a dynamic environment and contribute to improving customer experiences.

Qualifications

• Must not have a gap of more than 3 years.
• At least 6 months corporate exposure with customer interaction.
• Knowledge of Indian Payroll statutory compliances is a big advantage.

Responsibilities

• Onboarding new customers and understanding their requirements.
• Proactively build strong customer relationships.
• Implementing the application in a time-bound manner.

Skills

Excellent verbal and written English communication skills

Proficiency in MS Excel Office Suite

Strong eagerness towards learning

Flexibility with working hours

Education

Graduate in any discipline

Tools

Microsoft Excel

MS Access

SQL

Customer support tools

Job description

About the Company

The Software is India\'s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. The software is the 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. They Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai.

About Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the clients project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition.

Position Purpose : We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing HRapplication for ensuring successful project completion with expected results for our clients.

Preferred Functional Knowledge:

• Excellent verbal and written English communication skills.
• Proficiency in MS Excel Office Suite.
• Strong eagerness towards learning
• Flexible with working hours as per project needs.

Key Responsibility:

• Post acquiring HR product expertise, you will act as a Specialist Product Implementation (HR & Payroll) to enable clients leverage HR Software for their daily business needs. Specifically you will:
• Acquire and maintain a comprehensive understanding of the HR Software- in terms of usage, configuration, implementation, customer support.
• Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements.
• Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application.
• Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience.

Tools experience if any:

• Microsoft Excel
• MS Access & SQL ( Optional )
• Customer support tools, such as Zendesk, Freshdesk etc will be a value add.

Qualification and Experience:

• Must be a graduate in any discipline
• Must not have a gap of more than 3 years.
• At least 6 months corporate exposure in any domain with customer interaction.
• Knowledge of Indian Payroll statutory compliances will be a big advantage
• Experience in client engagement and query resolving through effective telephone and email communication.
• Customer Focused approach with the ability to partner with clients and help them achieve their goals.