Helpdesk Engineer - IT

Shopee; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce company is seeking an experienced IT Service Delivery/Support professional to provide technical support and manage office network infrastructure. The ideal candidate will have at least 3-4 years of experience, fluent English skills, and a passion for IT technology. This role requires full on-site work at the Bogor Office/Warehouse.

Qualifications

• 3-4 years of experience in IT Service Delivery/Support, preferably in Warehouse/Logistics.
• Basic knowledge of computer hardware, software, and OS.
• Enthusiastic and willing to learn in a fast-paced environment.

Responsibilities

• Provide technical support to end users and maintain smooth operations.
• Troubleshoot and resolve application issues.
• Manage asset inventory and liaise with vendors.
• Maintain and monitor office network infrastructure.
• Perform first-level troubleshooting and support for server backups.

Skills

Fluent English

Interpersonal skills

Analytical skills

Troubleshooting skills

Education

Graduated in Computer Sciences or related field

Tools

Windows

macOS

Job description

Responsibilities

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
• Involved internal initiative project and site visit

Requirements

• Fluent English is a must
• Has experience as IT Service Delivery/Support minimum 3-4 years especially Warehouse/Logistic environment
• Graduated in Computer Sciences, Information Technology or related field is preferred
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Willing to fully WFO from Bogor Office/Warehouse.