Head of Service Delivery

Smartbrain.io; Kwagas; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading fintech company is seeking a Service Manager to ensure stable operations of its services and manage a team focused on quality and efficiency. The role requires technical expertise, experience in the banking sector, and proficiency in English for documentation. Competitive salary and official employment based on the Labor Code of Kazakhstan are offered. Office visits to Almaty are required.

Benefits

Competitive salary

28 days of vacation

Official employment

Stable salary

Positive corporate culture

Qualifications

• Technical education or relevant experience.
• Experience in the banking sector (fintech preferred).
• Knowledge of international payment systems.
• English proficiency to read documentation.

Responsibilities

• Ensure stable operation of company's services.
• Conduct operational activities including reporting and maintenance.
• Control quality of provided services.
• Troubleshoot and analyze incidents.
• Manage team's work towards strategic goals.
• Monitor business process execution and initiate optimizations.
• Update internal regulatory documents.

Skills

Technical knowledge

Operational experience in banking

Knowledge of card business

English proficiency

Education

Technical education or relevant experience

Job description

Overview

Office. Full-time. Permanent work. Service Manager. A company specializing in providing online acquiring services and online payment solutions for businesses, providing secure and convenient payments for thousands of online stores and services, a leader in the Kazakhstan market in the field of e-commerce - Head of Service Delivery.

Responsibilities

• Ensuring stable operation of the company's services;
• Conducting operational activities (reconciliation, reporting, system configuration, connection and maintenance of merchants, changing work parameters);
• Quality control of services provided and prompt troubleshooting;
• Analyzing the causes of incidents and developing measures to prevent their recurrence;
• Organization of effective interaction within the company and with third-party partners;
• Managing the team's work within the framework of strategic and tactical goals;
• Monitoring the execution of business processes and initiating changes to optimize them, including regulatory requirements;
• Updating of internal regulatory documents.

Requirements

• Technical education or relevant experience;
• Work experience in the banking sector in the field of operations (experience in fintech companies will be an advantage);
• Knowledge of the card business;
• English language proficiency is sufficient to read the documentation of international payment systems and conduct written communication.

Conditions

• Competitive salary based on interview results;
• Official employment in accordance with the Labor Code of the Republic of Kazakhstan, social and pension contributions;
• Stable salary;
• Vacation of 28 calendar days (24 days according to the Labor Code of the Republic of Kazakhstan + 4 additional paid days);
• High level of corporate culture, professional and friendly staff;
• The opportunity to realize your abilities in large-scale and interesting projects;
• Five-day working week, 8-hour working day;
• Office visit: Almaty (required)
• The probation period is 3 months.