Education Consultant

CIE Daan Mogot; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A consulting firm in Jakarta Utara is seeking a Client Services Specialist to support students and parents with education-related queries. The ideal candidate will create a welcoming environment, explain educational options clearly, and manage all necessary paperwork. Strong communication and customer service experience are essential for this role.

Qualifications

• Experience in education consulting is preferred.
• Must possess strong communication skills.
• Ability to work well with students and parents.

Responsibilities

• Assist parents and students with studying abroad queries.
• Guide students to ensure educational support.
• Create a welcoming and friendly environment.
• Provide clear information about options.
• Manage necessary paperwork for clients.

Skills

Customer service experience

Ability to communicate clearly

Problem-solving skills

Job description

Overview

We are looking for a friendly Client Services Specialist to join our team. In this role, you will:

Responsibilities

• Help Clients: Assist parents and students with questions about studying abroad, including majors and universities.
• Support Students: Guide students and ensure they get the help they need for their education.
• Stay Positive: Create a welcoming environment by being friendly and approachable.
• Explain Clearly: Share information in a way that is easy to understand, helping clients know their options.
• Handle Paperwork: Take care of all necessary paperwork for clients to make the process smooth.

Qualifications & Application Questions

• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Education Consultant?
• Do you have customer service experience?