Customer Service Staff – Logistics Agency

PT Tera Logistic Indonesia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics service provider in Jakarta Pusat is seeking a customer service representative to handle inquiries and coordinate logistics operations. The ideal candidate has a diploma or bachelor’s degree, 1-2 years of related experience, and is fluent in English. Strong communication and multitasking skills are essential. Proficiency in Microsoft Office is required, with familiarity in ERP/CRM systems a plus.

Qualifications

• 1-2 years of experience in customer service, preferably in logistics, freight forwarding, or shipping.
• Fluent in English (spoken and written) – mandatory.

Responsibilities

• Handle customer inquiries, complaints, and shipment updates in a professional manner.
• Coordinate with internal teams and external partners to ensure smooth logistics operations.
• Prepare and process shipping documents accurately and on time for Import & Export process.
• Monitor cargo movement and provide timely status updates to customers.
• Maintain accurate records and prepare regular service reports.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Education

Diploma/Bachelor’s degree in Administration, Logistics, or Business

Tools

Microsoft Office

ERP/CRM systems

Job description

Responsibilities

• Handle customer inquiries, complaints, and shipment updates in a professional manner.
• Coordinate with internal teams and external partners to ensure smooth logistics operations.
• Prepare and process shipping documents accurately and on time for Import & Export process.
• Monitor cargo movement and provide timely status updates to customers.
• Maintain accurate records and prepare regular service reports.

Requirements

• Minimum Diploma/Bachelor’s degree in Administration, Logistics, or Business.
• 1–2 years of experience in customer service, preferably in logistics, freight forwarding, or shipping.
• Fluent in English (spoken and written) – mandatory.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Proficient in Microsoft Office; familiarity with ERP/CRM systems is an advantage.
• Detail-oriented, able to multitask, and comfortable working with deadlines.