Customer Service Agent L1

SKINTIFIC; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A beauty product company in Jakarta Utara is seeking a dedicated Customer Service Agent with 1-2 years of experience in live chat support. Responsibilities include assisting customers with inquiries, managing order placements, and ensuring high customer satisfaction through effective communication. Ideal candidates should possess strong problem-solving skills and a passion for beauty products.

Qualifications

• 1-2 years of experience in a customer service role, specifically handling live chat support.
• Familiarity with beauty products and industry trends is a plus.
• Willingness to follow shifting working settings.

Responsibilities

• Provide real-time assistance to customers via live chat.
• Assist customers with order placement, tracking, and cancellations.
• Identify and troubleshoot customer issues.

Skills

Excellent written communication skills

Multitasking

Strong problem-solving skills

Customer-centric mindset

Education

Bachelor's degree in any major

Tools

Live chat software

CRM systems

Job description

Overview

We are seeking a dedicated and customer-focused Customer Service Agent (L1) with 1-2 years of experience in live chat support. As part of our dynamic customer service team, you will play a critical role in ensuring our customers have a seamless and positive experience with our products. This role requires strong communication skills, a passion for our products, and a commitment to providing outstanding service.

Responsibilities

• Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns.
• Assist Customers with order placement, tracking, and cancellations.
• Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary.
• Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers.
• Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service.
• Accurately document customer interactions and follow up as needed to ensure resolution.
• Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources.
• Gather and report customer feedback to contribute to continuous improvement in service and product offerings.

Qualifications

• Education: Bachelor\'s degrees in any major.
• Experience: 1-2 years of experience in a customer service role, specifically handling live chat support.
• Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset.
• Knowledge: Familiarity with beauty products and industry trends is a plus.
• Tools: Proficiency in using live chat software and CRM systems is a plus.
• Willing to follow shifting working setting.