Court Manager

ala Indah Permai Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent facility management company in Jakarta Utara is seeking an experienced supervisor to ensure cleanliness and service excellence across their facilities. Candidates should preferably hold a bachelor’s degree and possess at least 3 years of relevant experience. Strong leadership and communication skills are essential, alongside a proactive approach to customer service. The role requires flexible availability, including weekends.

Qualifications

• Minimum 3 years of experience in a customer-facing or facility management role.
• High digital literacy with apps and booking systems.
• Willingness to work flexible shifts and weekends.

Responsibilities

• Ensure cleanliness and maintenance standards across all facilities.
• Manage and supervise front-line staff.
• Handle customer inquiries and maintain service excellence.

Skills

Communication skills

Problem-solving skills

Attention to detail

Service mindset

Leadership skills

Education

Bachelor’s degree

Tools

Google Sheets

Trello

CRM systems

Job description

Qualifications

• Bachelor’s degree preferred, but relevant experience and leadership skills are highly valued.
• Minimum 3 years of experience in a customer-facing or facility management role (Fitness/Gym Supervisor, Coworking Operations Lead, Sport SPV (Padel)).
• Strong attention to detail with a proactive approach to cleanliness and maintenance.
• Excellent communication skills, able to handle customer complaints with clarity and empathy.
• High digital literacy – familiar with apps, booking systems, and productivity tools (Google Sheets, Trello, CRM, etc.).
• Proven problem-solving skills and ability to remain calm under pressure.
• Experience in leading, training, and motivating operational staff.
• Strong service mindset with a passion for hospitality.
• Willingness to work weekends or flexible shifts as required.

Job Description

• Ensure daily cleanliness, hygiene, and maintenance standards across all club facilities.
• Manage and supervise front-line staff, including cleaning, reception, and support teams.
• Monitor and troubleshoot booking systems, digital check-in platforms, and app-based services.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Maintain service excellence through on-the-ground supervision and quality control.
• Collaborate with marketing, tech, and operations teams to implement new initiatives.
• Monitor inventory of supplies and coordinate with vendors as needed.
• Create and manage shift schedules to ensure sufficient manpower during operational hours.
• Respond quickly to operational disruptions (power outages, court issues, system glitches)
• Report key metrics, insights, and improvement ideas to senior management.

Applicant Questions

1. What’s your expected monthly basic salary?
2. Which of the following types of qualifications do you have?
3. Are you available to travel for this role when required?
4. Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
5. Which of the following languages are you fluent in?