Work From Home jobs in United Kingdom

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This is an opportunity for an entry-level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Your day-to-day job is to provide technical expertise, be an excellent communicator, and a service-oriented professional. Every day, you will make judgment calls to prioritize customer issues and maximize your effectiveness. You will also need to set aside time to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings, and company events.

This role will be based remotely in EMEA and the Americas regions.

Your daily duties will include:

1. Work from your remote home office and provide technical support for employees.
2. Provide technical onboarding support for new employees.
3. Support during international events.
4. Be available to take ownership of new cases via telephone, email, and web.
5. Act as an internal customer advocate, keeping them updated in a timely manner.
6. Handle support requests as per SLA and ensure customer satisfaction.
7. Contribute findings to a knowledge base.
8. Draft and distribute technical notices.
9. Prioritize work to accomplish important tasks.
10. Continue learning about our products and services.
11. Maintain communication with the team, locally and remotely.
12. Identify opportunities to improve service.

• Bachelor's or equivalent degree in a technical field (e.g., Computer Science, MIS, Electrical Engineering).
• Experience in a Linux environment through studies or work.
• Knowledge of Linux, including installation, troubleshooting, and basic configuration.
• Basic desktop Linux usage and troubleshooting skills.
• Experience with Ubuntu Linux installations and recovery.
• Understanding of Gmail, Google Calendar, Google Applications, and SSO.
• Ability to learn quickly, adapt, and handle pressure.
• English communication skills, both written and verbal.
• Willingness to travel up to 4 times a year for internal events.

• Customer support experience is a plus.

Your base pay depends on location, experience, knowledge, and skills. Additional benefits may include bonuses and incentives based on performance.

• Fully remote working environment.
• Personal learning and development budget of $2,000 per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Employee Assistance Program.
• Opportunities to travel for meetings and events.
• Travel upgrades for company events.