Office Administrator / Delivieres Manager

Clearview 2000; Welwyn Hatfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A glazing company in Welwyn Hatfield is seeking an organized individual for a hybrid role focusing on customer service and administrative tasks. Responsibilities include managing customer inquiries, editing the engineers' diary, and data entry using Microsoft Office. The role is fast-paced, requiring effective handling of customer queries and assistance with deliveries, ensuring smooth business operations.

Qualifications

• Confident handling of customer queries both in person and digitally.
• Ability to convert inquiries into bookings.
• Strong administrative skills in managing orders and warranties.
• Competency in data entry to generate customer quotations.

Responsibilities

• Handle incoming and outbound customer queries enthusiastically.
• Manage the engineers' diary for effective bookings.
• Perform data entry tasks via Microsoft Office.

Skills

Microsoft Office competency

Ability to manage physical deliveries

Organisational skills

Customer service

Job description

Job Overview

We are seeking a highly organised and enthusiastic person to join our growing family business. This is a hybrid role best suited to someone able to work under pressure, with both high levels of Microsoft Office competency, along with the physical ability to manage / offload regular deliveries to ensure the smooth running of our fast paced glazing business.

The required working hours are 8.30am - 4.30pm from Monday to Friday, with optional Saturday hours available. A lunch hour is provided within the salary. Please note we do not offer an ability to work from home, with all of the listed hours to be carried out at our head office based in Welwyn Garden City.

Main duties

• Enthusiastically handle incoming and outbound customer queries, both in person and digitally.
• To convert customer enquiries into bookings, whilst ensuring the effective management of the engineers' diary.
• To carry out general administrative tasks relating to customer orders and warranty information, whilst ensuring the safe management of sensitive data.
• Perform data entry tasks via Microsoft Office, with a view to generating customer quotations.
• To build a knowledge of our product range, to ensure customer queries can be answered within the first enquiry.

To help unload inbound product deliveries, containing window / door frames and glass. Please note ...