User Experience Researcher jobs in United Kingdom

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Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for experienced Product Data Scientists to join our Data team in an exciting growth phase to help shape how we do things as we continue to evolve.

As a Product Data Scientist, you’ll be a key partner and collaborator to teams across Blue Light Card to support them with analytical insight. You'll ensure teams have an in-depth understanding of member and partner behaviour, putting actionable insight front of mind when making decisions and always pushing to use the most up to date techniques you can.

What You’ll Do

• Leverage quantitative analysis and data storytelling to uncover user behaviour, identify pain points, and inform product strategy with actionable insights
• Discover and size new opportunities by generating hypotheses, designing and supporting experiments, and fostering a culture of continuous learning and iteration
• Define and align key metrics in collaboration with stakeholders, ensuring data accuracy and consistency across teams by partnering with engineers and developers
• Build and maintain self-serve data tools and dashboards that provide quick access to core insights, empowering teams to make data-informed conclusions
• Conduct deep-dive analyses to support strategic initiatives, delivering clear recommendations that drive business and product improvements
• Maintain the central knowledge base by documenting reports, insights, and metric definitions within the Insights Hub to promote transparency and shared understanding
• Collaborate cross-functionally to identify and close data or capability gaps, while sharing insights and fostering strong relationships across the business
• Champion a unified data approach, ensuring consistent use of data sources and definitions, while staying current on analytics best practices and industry trends

What You’ll Bring

• Extensive experience working with data in an analytical fashion, preferably in a digitally native tech environment
• Experience using analytical tools/languages, e.g., SQL, dbt, Python, R, as well as BI suites such as Lightdash, Looker, or Tableau
• Ability to translate business problems into analytical tasks, drawing conclusions and communicating insights to a variety of stakeholders across all levels
• Experience using data storytelling, including presentation skills and the ability to present a convincing, data-led argument for ideas to internal stakeholders and colleagues
• Ability to manage your development alongside the senior analytics team, identifying opportunities to improve both yourself and the team in line with market trends
• A willingness to be a self-starter, and a detail-oriented problem solver, with a strong curiosity to understand user behaviour
• Team player that is both highly collaborative and individually capable

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid workingand flexible hours
• Free parking and EV charging onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
• A company bonus scheme
• Your own Blue Light Card and exclusive access to thousands of discounts
• Generous funded BUPA medical insurance covering pre-existing conditions
• Enhanced parental leave and absence leave
• Employee assistance programme (including mental health support) and mental health first aiders
• Great social events e.g., festive party, summer party, team socials, sports matches
• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards
• Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free drinks/snacks)
• Onsite gym at HQ (including access to free HIIT & stretch classes)