Transport à United States

Logistics Scheduling Coordinator (operations control room call centre)

Location: Birmingham

Salary: £27,723 basic, plus 33 days annual leave inclusive of bank holidays

Working pattern: Monday to Friday, 8-hour shifts (start and finish times vary between 6am and 6pm)

Job status: Permanent

Head office: Birmingham

BCA Logistics (BCAL) is looking to fill a position for a Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

As a Driver coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.

The role would be office based located at our head office in Birmingham B37.

• You will be responsible for the day-to-day operations of our team of drivers
• Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
• Building a successful working relationship with the drivers enabling ongoing coaching and development
• To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
• Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
• Taking inbound and making outbound calls to the drivers
• Troubleshooting any issues that have may have occurred
• Liaise with the Planning Team to ensure each journey goes smoothly
• Provide accurate and proactive updates to the Customer Service Team
• Provide out of hour’s emergency cover on a rota basis
• Respond to emails from team members, other departments, and key stakeholders

• Confident to communicate with all team members
• You will be highly organised and have the ability to multitask
• Problem solving skills
• Able to quickly establish good working relationships
• Must have good interpersonal skills and be reliable
• An ability to work alone and as part of a wider team
• IT literate with strong understanding of Microsoft Excel and in house derived systems

• Benefits include a minimum of 25 days holiday + Bank Holidays
• Company pension scheme
• Internal promotion as much as possible
• Reward scheme that offers online and High Street discounts

If you’re looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant; if you haven’t heard from us in two weeks please assume you have been unsuccessful.