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Rockwater Branksome is Dorset’s most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.

Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.

As the Assistant Manager, you'll collaborate closely with the Restaurant Manager to guarantee the seamless operation at our Rockwater venue. Your responsibilities will include supporting the Restaurant Manager in running organised and smooth shifts, motivating large teams to deliver high standards of customer service and maintaining high health and hygiene standards.

• Achieve company objectives in sales, service, quality, appearance and cleanliness of Rockwater
  through training of employees whilst maintaining a positive and productive working
  environment.
• Ensure that all staff are delivering the “Rockwater Experience” at all times to all guests by
  following the Waves of Service standards from the welcome to the farewell.
• Maintain a complete understanding of all policies, procedures and standards.
• Ensure that all front of house equipment is kept clean and in excellent working condition
  through personal inspection and reporting of any issues.
• Effectively manage guest complaints and solve in a way that makes the guest leave happy and
  not feel the need to escalate. Report any issues to Senior Management.
• Ensure stock control is managed by delegating appropriately and following up accordingly.
• Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
• Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
• To have an extensive understanding of Rockwater and the various experiences we offer our
  guests, including our Openwater subscription.
• Have great communication with the kitchen regarding menu availabilities and alterations.
• Ensure new starters are fully trained and integrated into the Rockwater team.
• To lead by example and to motivate your team to deliver the best service through feedback and
  incentives.
• To take ownership of the relevant location when the Restaurant Manager is not at work.
• Be aware of who are members / regulars / VIPs are and build a rapport with them.
  

• At least 1 years experience as an assistant manager or supervisor in a high volume venue.
• Experienced in managing large teams.

• Competitive salary package and tronc
• Incredible tips - Approximately £3-£4 per hour on top of your basic pay (Based on last 3 months)
• Wagestream - Access your pay early
• Health assured - Employee assistance programme
• 25% off your food bill up to 4 people
• Free staff food on shift

Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As an Assistant Manager you'll play a key role in crafting these cherished moments for our guests. If you're excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom