Head of Housekeeping / Duty Manager

Nuffield Health; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading health and fitness organization in Greater London is seeking a Head of Housekeeping/Duty Manager to ensure high standards of hygiene, manage the Clean Team, and enhance member satisfaction. The ideal candidate will possess strong communication and leadership skills, with a passion for delivering exceptional service. Additional benefits include a comprehensive rewards package, offering gym membership and health assessments. This full-time role requires a proactive and meticulous approach to ensure an outstanding member experience.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a similar housekeeping or management role.
• Ability to swim to a high standard.
• Willingness to undergo training as a Pool responder.

Responsibilities

• Manage the smooth running of the club and team.
• Lead and inspire the Clean Team, ensuring cleanliness.
• Maintain stock levels, cleaning schedules, and payroll.
• Conduct daily club checks and respond to cleaning needs.
• Prioritize member satisfaction and engagement.
• Oversee health and safety protocols.

Skills

Strong communication skills

Leadership

Attention to detail

Customer engagement

Problem-solving

Team inspiration

Job description

Head of Housekeeping/Duty Manager

Nuffield Health Islington | Club Management | Permanent | Full time
Salary £29,329.30 per annum
40 hours per week

Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

As Head of Housekeeping/Duty Manager at our Islington Club, you’ll bring a keen eye for detail and a commitment to excellence in cleanliness and presentation. You’ll play a key role in ensuring the highest standards of hygiene and comfort throughout our facility, leading and inspiring our Clean Team to deliver exceptional service every day. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for exceptional member experience.

As Head of Housekeeping/Duty Manager, you will:

• Be responsible for the smooth running of our club; including opening and closing the club when on shift
• Lead, train, and inspire our Clean Team to deliver exceptional cleanliness and presentation
• Own the Clean Team rota, cleaning schedules, stock management and payroll, ensuring resources align with club usage and peak times
• Conduct daily club walks, respond to urgent cleaning needs, and maintain stock levels and equipment functionality.
• Prioritise member satisfaction, engage with our members, fostering happiness and building strong relationships
• Oversee health and safety protocols, addressing any issues swiftly and effectively.
• Help achieve sales targets
• Be able to swim to a high standard and be willing to undergo training at site as a designated Pool responder

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.