Duty Officer

Abbeycroft Leisure; Ipswich; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local fitness organization in Ipswich is seeking a Duty Officer to support and motivate members in achieving their health and fitness goals. Responsibilities include maintaining the facility's safety, cleanliness, and assisting in various activities. The ideal candidate will have a First Aid certification and a Level 2 fitness qualification at a minimum. Work hours total 9 per week with a rota schedule, making it suitable for those seeking flexibility. Join us in promoting community well-being!

Benefits

Multisite membership

Discounted multisite membership for a family member

Free child swims

Annual leave entitlement

Pension Scheme with NEST

Career development opportunities

Qualifications

• Responsible individual with a passion for leisure and health.
• Prior experience in a gym environment preferred but not essential.
• Ability to work both independently and as part of a team.

Responsibilities

• Instruct and motivate members.
• Educate members on offerings.
• Maintain cleanliness and hygiene standards.
• Assist with equipment setup and breakdown.
• Provide excellent customer service.
• Open and close the building.

Skills

Motivating members

Safety commitment

Customer service

Education

First Aid at Work certification

Level 2 fitness qualification

Job description

Duty Officer – Hadleigh High - Hourly rate £12.52

In this role you will be supporting and motivating our members to achieve their goals and maintain the safety of all in the sports centre. This role also includes the responsibility of opening and closing the building, the set‑up of activities in the sports hall and you will be the designated first aid while on shift.

9 hours per week

Rota
Monday 17:45 – 22:15
Saturday 09:00 – 13:30

Abbeycroft can offer you:

• A Multisite membership
• A discounted multisite membership for someone that lives with you
• Free child swims (Not lessons)
• Annual Leave entitlement
• Pension Scheme with NEST
• Opportunities for career development and progression

We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback.

Key Responsibilities:

• Instructing and motivating our members/customers
• Educating members/customers on what Abbeycroft can offer them
• Maintaining high standards of cleanliness and hygiene in the gym suite
• Maintaining equipment on the gym floor
• Assisting with equipment setup and breakdown for various activities.
• Providing excellent customer service to enhance the overall experience for our guests.
• Opening and closing the building

Requirements:

• Responsible individual with a passion for working in leisure, health, and well‑being.
• Prior experience working in a gym environment (not essential)
• Strong commitment to safety and the well‑being of others.
• Ability to work well both independently and as part of a team.

Qualifications:

• First Aid at Work certification (3 day)
• Candidates without a Level 2 fitness qualification will not be eligible for this role. First Aid at Work certifications can be attained with Abbeycroft.

Closing Date: 19/12/2025
Interviews will take place onsite on 23/12/2025

Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well‑being. Apply now to start your adventure with us!

As a Disability Confident Employer we encourage you to let us know if you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.