Supervisor jobs in United Kingdom

One Stop • Worksop • Apply by 02-Oct-2025

We\'re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone\'s safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Make sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Make sure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify operations and share these ideas with the Store Manager.
• Always putting the customer first and consider them in everything you do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service you give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering great service and helping to remove these obstacles.
• Resolving colleagues\' queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure safety and security.
• Monitoring and actioning internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing time across service and replenishment areas of the store.
• Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Building meaningful relationships with Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from coaching opportunities.
• If this store has a Post Office Local, your duties will include the day to day operations of the post office and you will be required to undertake a Post Office Financial and criminal conviction background check; if these checks fail, we will withdraw the job offer.

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management