Tesco Shift Leader - Days - Thatcham Express

Tesco; Thatcham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retailer in Thatcham is seeking a Shift Leader to oversee store operations and ensure excellent customer service. Responsibilities include coordinating the team, assisting customers, and maintaining a clean store environment. Candidates must be at least 18 years old and be willing to help foster an inclusive team atmosphere. This position offers flexible working hours and competitive pay starting from £14.76 per hour.

Benefits

20 days holiday plus personal day

Flexible working options

Employee discounts

Wellbeing resources and life cover

Uniform provided

Qualifications

• Must be 18 or over to apply.

Responsibilities

• Oversee store operations and support colleagues.
• Coordinate the team to deliver exceptional service.
• Assist customers and ensure a smooth shopping experience.

Skills

Customer service

Team leadership

Communication

Decision-making

Job description

Overview

Tesco UK • Thatcham • Permanent

Availability Window: See below for details. Apply by 28-Oct-2025.

Availability

Days From time To time

• Sun 10:00:00 – 18:00:00
• Tue 14:00:00 – 22:00:00
• Wed 12:00:00 – 18:00:00
• Thu 10:00:00 – 18:00:00
• Fri 06:00:00 – 14:00:00
• Sat 14:00:00 – 22:00:00

Compensation

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

Hours and flexibility

It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would prefer to work fewer hours (to a minimum of 12), there are opportunities available and we would still love to hear from you.

We schedule contracted hours within the advertised availability windows and provide 3 weeks’ notice of shifts. We are flexible with timing and welcome applications even if your availability does not match exactly.

Customer focus

Customers are at the heart of everything we do. As a Shift Leader you will oversee store operations, support colleagues, and help ensure a smooth shopping experience for customers, on the shop floor and beyond.

Responsibilities

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Assist customers and ensure they leave with what they came for
• Coach colleagues and provide feedback to improve service
• Guide and support colleagues to maintain a safe workplace
• Understand store performance and assist managers in driving improvements
• Lead from the front and set a positive example

Qualifications / requirements

• 18 or over to apply

Benefits and development

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits (discounts) and access to additional benefits
• Free wellbeing resources, life cover, pension with employer contributions
• Uniform provided; support for life events; access to colleague networks

What you will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and ensuring safety in all decisions
• Being the go-to person in the absence of a manager for day-to-day queries
• Maintaining a clean, tidy, and well-presented store
• Supporting managers with seasonal, community, and charity events
• Fostering an inclusive team atmosphere and providing great customer service
• Keeping the team informed of communications and updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety procedures
• Recognising and celebrating colleagues for great service

personal qualities

• Be a role model by delivering thoughtful customer service
• Build strong relationships with colleagues to create an inclusive environment
• Clear communication across various methods
• Ability to lead in the manager’s absence
• Good decision-making and adaptability while keeping customers and colleagues in mind
• Motivating and inspiring the team to exceed expectations
• Curiosity and drive to improve service for customers, communities, and the planet

About us

Tesco’s vision is to become every customer's favourite way to shop. The core purpose is to serve customers, communities and the planet better every day. Tesco values diversity, equity, and inclusion; Everyone's Welcome.

We support flexible working and are committed to an accessible recruitment process. For information on our accessibility support, please contact us.

Please note: Tesco will recruit individuals who have passed the school leaver's age. The school leavers age may vary by country. Some roles require working before 6:15 am or after 9:45 pm or involve specific areas like warehouse, beverages, counters, bakery, or driving.

We may close some roles earlier than the advertised end date to manage applicants. We provide feedback to candidates who attend interviews. For more information, visit www.tescoplc.com.