Tesco Shift Leader - Days - Exeter High Street Express

Tesco; Exeter; On-site; Full time

Job summary

A leading retail chain in Exeter seeks a Shift Leader to oversee store operations, ensuring excellent customer service. Responsibilities include coordinating shifts, guiding colleagues, and enhancing store performance. Candidates must be over 18 and demonstrate strong leadership and communication skills. This role offers flexible working hours with competitive pay starting from £14.76 per hour.

Benefits

Holiday starting at 20 days

Flexible working from day one

Discounts on Colleague Clubcard

Life cover and pension contributions

Ongoing development opportunities

Qualifications

• Must be 18 years or older to apply.
• Ability to lead a team and provide excellent customer service.
• Strong communication skills and a clear decision maker.

Responsibilities

• Oversee the store operations during shifts.
• Guide and support colleagues to deliver great service.
• Coordinate the team for smooth store operations.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Overview

Tesco UK • Exeter • Permanent • Apply by 30-Sep-2025

Availability Window
Days From time To time Sun 07:00:00 18:00:00 Mon 05:00:00 23:00:00 Wed 05:00:00 23:00:00 Thu 05:00:00 23:00:00 Sat 05:00:00 23:00:00

Shift Leader pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The period of availability is shown in the schedule in the week; we will schedule your contracted hours within these times and you will have 3 weeks' notice of exact shifts. We are happy to support flexibility, so if your available times closely match but do not exactly match the advertised times, we’d still love to hear from you. Read more information about this below.

Customer focus
Customers are at the heart of everything we do.

As a Shift Leader you will oversee the store from the shop floor, help customers, and ensure store operations run smoothly. This is a rewarding role with daily challenges that benefit customers, colleagues, and communities.

What you will do

• Work in a fast-paced retail environment with variety
• Own and run duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be present for customers, listening to them and helping them get what they need
• Identify ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain understanding of store performance and assist managers in actions to improve running of the store
• Lead from the front and set a great example for your team

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
• Ongoing development opportunities and access to award-winning training to progress your career
• An inclusive place where everyone’s welcome and individuality is celebrated
• Your voice matters, and we’ll listen to your ideas and opinions
• Wellbeing support and resources for mind, body, and life
• Life cover of five times your pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts and schemes
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks for diverse backgrounds
• Further information about benefits is available within the company materials

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts on Colleague Clubcard and pay-day weekend offers
• Free wellbeing services and resources
• Life cover and an award-winning pension with employer contributions
• Additional benefits such as discounts, shares, and cycle to work schemes
• Uniform provided and life-event support policies
• Colleague networks for diverse backgrounds
• Link to read more about available benefits is provided in the official materials

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and duty cover, ensuring safety for everyone
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Maintaining a clean, tidy, and well-presented store
• Supporting managers to coordinate seasonal, community, and charity events
• Contributing to a great, inclusive team atmosphere
• Providing great customer service by listening to customers
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety procedures and ensuring colleagues comply
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model with thoughtful customer service
• To build strong relationships to create an inclusive team atmosphere
• To be a clear communicator and keep the team well-informed
• To be comfortable taking the lead in the absence of the Manager
• To be a good decision maker and adaptable to change
• To be motivating and able to inspire the team to deliver beyond expectations
• To be curious and look for ideas to better serve customers and communities

About us

Tesco’s vision is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We strive to act responsibly for customers, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means we welcome everyone and want you to feel represented and able to be yourself at work. Everyone’s Welcome.

We support flexible working and understand life looks different for each person. Talk to us about how we can help during your application.

Accessibility We are committed to an inclusive and accessible recruitment process. For information on accessibility support, please consult our official materials.

Please note

Tesco will recruit only individuals who have passed the school leaver’s age. To find out the school leaver age for your country, please read the official guidance.

We can only consider candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery, and driving roles.

In peak periods, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com