Tesco Shift Leader - Days - Lingfield Express

Tesco; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Surrey is looking for a Shift Leader to manage store operations, provide excellent customer service, and support a diverse team. The ideal candidate will have strong leadership qualities, great interpersonal skills, and a passion for customer satisfaction. This full-time role offers competitive pay, flexible working hours, and various employee benefits.

Benefits

20 days holiday, increasing with tenure

Flexible working from day one

Discounts on purchases

Life cover and pension

Wellbeing resources

Colleague networks for support

Qualifications

• Must be 18 years or older to apply.
• Flexibility in working hours is preferred.
• Ability to lead and motivate a team.

Responsibilities

• Oversee the store's operation and staff.
• Ensure high standards of customer service.
• Coordinate shifts and manage store procedures.

Skills

Customer service skills

Team leadership

Adaptability

Job description

Tesco UK • Surrey • Permanent • Apply by 21-Sep-2025

Availability Window

Days From time To time Sun 06:30:00 23:00:00 Tue 06:30:00 23:00:00 Wed 06:30:00 23:00:00 Sat 06:30:00 23:00:00

Shift Leader pay: starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too.

The availability windows show the periods in the week we’d like you to be available to work. We will schedule your contracted hours within these times and you will have 3 weeks’ notice of your shifts. We are happy to support flexibility—if your available times match closely but not exactly the advertised times, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. You’ll oversee the store from the shop floor, help customers, and work to make things better for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment with variety
• Co-ordinate and run duty shifts to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, maintaining a safe place to work and shop
• Understand store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a great example for your team

Please note that you need to be 18 or over to apply for this role.

Benefits

• Holiday starting at 20 days plus personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts: 10% off and 15% at pay-day weekends with Colleague Clubcard; additional family card
• Free wellbeing resources and services
• Life cover of five times pay and a pension with employer matching up to 7.5%
• Other benefits: discounts, shares, cycle to work, uniform provided
• Colleague networks for support and inclusion

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover with safety in mind
• Acting as the go-to person in the absence of a manager for day-to-day queries
• Maintaining a clean, tidy, well-presented store
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great, inclusive team atmosphere
• Providing excellent customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes or updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

Requirements

• Be a great role model by delivering thoughtful customer service
• Build strong relationships to create an inclusive team atmosphere
• Communicate clearly using various methods to keep the team informed
• Lead the store in the absence of the Manager
• Be flexible, make good decisions, and adapt to change to serve customers and colleagues
• Be motivating to inspire the team to exceed expectations
• Be curious and look for ideas to serve customers, communities and the planet better

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose is: Serving our customers, communities and planet a little better every day. We aim to be responsible and sustainable for all stakeholders, communities, and the planet. Diversity, equity and inclusion mean everyone is welcome at Tesco.

We support flexible working and are committed to an accessible recruitment process. We are Disability Confident Leader. For accessibility information, please contact us.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. If the role requires working before 6:15 am or after 9:45 pm, or involves roles such as warehouse, beverages, counters, bakery and driving, candidates over 18 will be considered accordingly.

We may close some roles earlier than the advertised end date to manage applicant numbers. We will offer feedback to candidates who attend interviews.

For more information about us visit www.tescoplc.com