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L1 Engineer / Tier 1 IT Support Engineer
Job summary
A leading educational institution is seeking a Tier 1 IT Support Engineer to provide first-level support to users and resolve common IT issues. This role requires at least 3 years of experience in IT support, strong technical background, and customer service skills. The position offers a salary of R15,000 - R18,000 CTC, based on experience.
Qualifications
- A minimum of 3 years’ experience in IT support.
- Strong IT background and knowledge of technical infrastructure.
- Customer Relationship Management skills.
Responsibilities
- Provide first-level support to end-users and resolve common IT issues.
- Diagnose and resolve software, hardware, and network issues.
- Manage and track IT incidents promptly.
Skills
Education
2025-10-01 - 2025-10-31
Permanent
PE001407
Information Technology / Telecommunications
Our Client is seeking a Tier 1 / L1 IT support engineer to join their company in Johannesburg
- Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
- Available Immediately
- Own Transport
- A minimum of 3 years’ experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
- Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
- security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
- Technical troubleshooting and problem resolution
- Customer Experience
- Customer Relationship Management
- Execution & Results Orientation
- Relationship Management & Conflict Resolution
- Networking
- Learning Agility
- Management Information & Reporting
- Attention to detail
- Solution orientation / Problem Solving
- Process orientation
- Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.
- Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.
- User Support: They provide assistance to users with their computers, software, and hardware.
- Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly.
- Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.
- Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance.
- Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA
R15,000 - R18,000 CTC (Based on your experience)
- Follow the link to our jobseeker’s page- https://measuredability.com/jobs/
- Search for the job title.
- Click Apply to submit your CV
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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