IT Support Engineer

ap-centras s.r.o.; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A not-for-profit charity in Glasgow is seeking an ICT Support Engineer to provide effective ICT support and respond to queries from staff. The ideal candidate will maintain ICT records, assist with training, and engage with stakeholders. This full-time position offers benefits including up to 33 days holiday and a contributory pension scheme.

Benefits

Up to 33 days holiday a year

Contributory pension scheme with employer contribution 6%

3 x salary Life cover

Health Cash Plan

Free Employee Assistance Programme

Cycle to Work Scheme

Refer a Friend Incentive Bonus

Qualifications

• ITIL desirable

Responsibilities

• Act as point of contact for all RLO Group employees for ICT related queries.
• Provide effective responses to ICT faults and enquiries.
• Maintain accurate records of ICT assets.
• Submit routine ICT reports.
• Assure the provision of ICT support services.

Job description

Overview

Location: Glasgow, G32 9AT

Salary: up to £28,800 per annum depending on experience

Employment: Full-time

Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?

Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer

Responsibilities

• Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
• Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England)
• Provide effective responses to ICT faults and enquiries
• Escalate any issues quickly to more senior team members
• Maintain accurate records of ICT assets
• Provision of routine ICT reports
• Assist in administering users of systems including Entra, RDS, M365 and company specific applications
• Fix faults relating to phone, mobile and computing hardware or set-up from new
• Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
• Work with external suppliers to provide effective ICT solutions and support
• Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
• Assist with creation of training or communication videos and upload onto appropriate social media or file sharing channels
• Contribute to enhancement of employee ICT skills
• Engage key stakeholders
• Build effective relationships internally by working cross functionally and collaboratively
• Work with colleagues in other functions to ensure effective delivery of ICT services
• Grow and sustain quality systems
• Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification
• Be accountable for contribution to clearly defined team performance indicators
• Adhere to organisational policies, procedures and work practices at all times
• Ensure diversity and equal opportunities are promoted in all aspects of your work
• To understand and comply with the responsibilities arising from the Health and Safety at Work legislation
• To respect and adhere to the policies of Confidentiality and Data Protection
• Participate in appropriate training and development activities
• Any other reasonable duties commensurate with the post

Qualifications

• ITIL desirable

Benefits

• Up to 33 days holiday a year including bank holidays
• Contributory pension scheme with employer contribution 6%
• 3 x salary Life cover
• Health Cash Plan
• Access to a range of additional benefits:
• £10,000 Life cover
• Free Employee Assistance Programme (including medical helpline, counselling, debt, financial and legal information)
• Discounts through a rewards gateway
• Cycle to Work Scheme
• Financial wellbeing scheme
• Refer a Friend Incentive Bonus (terms and conditions apply)

Dont miss out Be Part of Something Bigger Join a team driven by values, with a mission that matters

Apply today and start making a real impact!

We Are Keen To Recruit Someone With The Right Values And Behaviours Who Can Help Us To Ensure Our Workplace Values Are At The Heart Of Everything We Do These Are

Respect Honesty Responsibility Excellence

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

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