IT Support Technician

Cathay Investments Limited; Staplehurst; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing technology firm in Staplehurst is seeking an experienced IT Support Technician. The role requires strong knowledge of Active Directory, Office 365, and excellent people skills. You'll be the first point of contact for IT issues across UK sites, providing support and implementing new technology. This office-based position offers a supportive team environment and the chance to develop your career in IT.

Qualifications

• Previous experience as an IT Support Technician.
• Knowledge of a range of different IT systems and software.
• Ability to provide high-standard IT support.

Responsibilities

• Provide IT support via phone and email.
• Manage helpdesk tickets and escalate issues as needed.
• Maintain user accounts through Active Directory and Office 365.
• Assist with PC configurations and setups.
• Take ownership of IT inventory.

Skills

Active Directory

Office 365

Helpdesk support

People skills

Job description

Overview

IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.

You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.

It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!

Responsibilities

• Provide IT Support on the helpdesk by both phone and email to a high standard.
• Manage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
• Take a proactive approach to housekeeping tasks, helping to improve security and reduce the risk of future issues.
• Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 and other platforms.
• Assist with PC moves, setups, configurations and improvements.
• Take ownership of the groups IT inventory ensuring it's always up to date.
• Liaise with our IT suppliers to escalate issues, roll out updates and improvements.

Requirements

• Must be willing to frequently travel to sites.

No agency applications will be accepted