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Software Product Engineer
Job summary
A leading tech solutions provider in the UK is seeking a Senior AI Software Engineer to expand Amazon Connect capabilities. This role focuses on developing innovative contact center solutions and requires extensive AWS experience, particularly with Amazon Connect. Collaborating with engineering teams, you will design and build scalable services within the AWS ecosystem. The job offers a competitive rate of £600-£700 per day, with a collaborative work environment and extensive exposure to modern technologies.
Benefits
Qualifications
- Demonstrable experience as a Senior Software Engineer or above.
- Strong hands-on expertise with AWS services.
- Proficiency in TypeScript, JavaScript frameworks and Python.
Responsibilities
- Design and maintain software solutions using AWS services.
- Collaborate with teams to integrate new capabilities.
- Champion DevOps best practices.
Skills
Tools
Employment Type: Contract
Duration: 12 Months
Location: Berkshire, England (1 day per month onsite)
Umbrella Rate: £600-£700/day
We are working with a large, technology-driven organisation seeking a Senior Software Product Engineer to join its Shared Services function. This role will focus on expanding and enhancing Amazon Connect capabilities, delivering innovative contact centre solutions that provide measurable value across the wider business.
You will collaborate with established engineering teams to design, build and support scalable, cloud-native services. Working primarily within the AWS ecosystem, you will play a key role in accelerating stakeholder objectives through robust, sustainable technology solutions.
- Design, develop and maintain software solutions leveraging AWS services including Amazon Connect, Amazon Lex, AWS Lambda and Large Language Models (LLMs).
- Collaborate with cross-functional teams to integrate new capabilities into contact centre platforms.
- Produce clean, efficient and maintainable code using TypeScript, modern JavaScript frameworks and Python.
- Champion DevOps best practice, including CI/CD pipelines, automated testing and infrastructure as code.
- Lead and contribute to code reviews, ensuring high standards of quality and engineering excellence.
- Troubleshoot and resolve complex technical issues across multiple layers of the technology stack.
- Stay informed of emerging technologies and industry trends to ensure solutions remain innovative and sustainable.
- Demonstrable experience operating at Senior Software Engineer level or above.
- Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex.
- Proficiency in TypeScript, modern JavaScript frameworks and Python.
- Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring solutions.
- Experience integrating and supporting contact centre technologies.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills, with the ability to work both independently and collaboratively.
- Opportunity to shape and enhance enterprise-scale contact centre capabilities.
- Exposure to modern AWS technologies and AI-driven solutions.
- A collaborative engineering environment with a strong focus on quality and best practice.
- Competitive salary and benefits package.
To express interest in this opportunity, please submit your CV for consideration. Further details will be shared with shortlisted applicants.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.