Customer Service Coordinator

Lambert Smith Hampton; Oxford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company is seeking a Placemaking & CX Coordinator to enhance community experiences in distinctive commercial spaces across the UK. This hybrid position requires creativity and collaboration to engage diverse stakeholders, deliver events, and develop digital strategies. Responsibilities include supporting Occupier engagement, managing community events, and collaborating with design teams to ensure impactful experiences. The candidate should exhibit strong digital media skills and be self-motivated for success in a dynamic environment. Opportunities for professional development and a comprehensive benefits package included.

Benefits

25 days annual leave

2 volunteering days

Car allowance

Comprehensive benefits package

Creative collaborative culture

Career growth opportunities

Personalized training program

Qualifications

• Experience in managing social media accounts and campaigns.
• Ability to build and maintain client relationships.
• Event management experience is beneficial.

Responsibilities

• Support development of Occupier engagement programmes.
• Organise and deliver unique events.
• Collaborate with local artists and design teams.

Skills

Account management experience

Digital media creation

Social media management

Design proficiency

Understanding of real estate

Event management

Tools

Photoshop

InDesign

Canva

Job description

Job Title

Placemaking & Customer Experience (CX) Coordinator

Location

Hybrid. Contracted office: Bristol with UK travel to LSH offices and managed assets.

Role Definition

Permanent Full Time

Role Description

The Placemaking and CX Coordinator is an exciting and varied role for a creative individual who thrives on building community both onsite and online. You'll play an important part in shaping memorable experiences across some of the UK's most distinctive commercial buildings and places, supporting Occupier and Client needs by creating places people want to visit and work in.

This position requires striking the right balance between delivering tailored annual event programmes for office workers, residents, and public realm visitors, while ensuring the practicalities are in place to make that engagement possible.

You’ll cultivate meaningful connections with communities, businesses, business improvement districts, and client marketing/design teams, ensuring each building's vision is realised in ways that benefit Occupiers, clients and the wider community.

Responsibilities

• Account Planning & Management: Support the development and coordination of Occupier engagement programmes to increase retention and drive value for commercial real estate clients.
• Organise and deliver unique Occupier (and occasionally public) events and projects specific to site needs, following company safe event management procedures.
• Collaborate with local artists and design teams to curate art‑led strategies that achieve optimal placemaking standards.
• Review and refine account management processes.
• Source and manage high‑quality CX supply chain suppliers that assist in delivering lasting events.
• Conduct regular site visits and mentor site teams in event delivery and digital content management.
• Design & Content Creation: Develop, execute, and manage social media strategies that reflect each property's brand and vision.
• Plan and schedule compelling digital assets with strong graphics and engaging copy across social media, websites and apps.
• Track, analyse, and report on digital platform performance metrics, providing actionable insights and recommendations for clients.
• Collaborate with designers, photographers, and videographers to produce high‑quality content.
• Respond to mailbox queries, social media comments, direct messages, and engage with direct communities where appropriate.
• Collaborate with building app technology partners to mobilise building apps, maintain ongoing content, and onboard stakeholders.
• Reporting: Design, distribute, analyse and report on experience surveys measuring occupier satisfaction and engagement.
• Produce plaçemaking customer experience impact reports and case studies.
• Business Development: Monitor customer experience trends within the built environment sector to identify opportunities.
• Contribute to proposals and discussions with existing and new clients, positioning placemaking and CX services as a key differentiator.

Knowledge & Experience

• Account management experience is preferred, though not essential.
• Digital media creation and design skills (or a strong design eye) are essential.
• Experience managing social media accounts and campaigns for a brand or organisation.
• Design proficiency (Photoshop, InDesign, Canva) desirable but not essential.
• Understanding of the real estate sector is an advantage but not required.
• Event management experience is beneficial but not essential.
• Proven ability to build, maintain, and strengthen client relationships.

Qualities

• A creative who's practical: able to turn ideas into memorable experiences.
• Collaborative and confident: thrives in team settings, and equally comfortable working independently.
• Self‑motivated: brings a positive attitude, tenacity and sound commercial judgement.
• Clear communicator: approachable and confident, articulating ideas while actively listening.
• Organised and adaptable: detail‑oriented, process‑driven, skilled at managing multiple projects calmly under pressure.
• Clean UK driving licence.

Work Perks

• 25 days annual leave.
• 2 volunteering days.
• Car allowance.
• Comprehensive benefits package: health, wellbeing and financial perks.
• Hybrid working options.
• Creative collaborative culture within a small and agile team.
• Career growth opportunities: progress within a leading, fast‑growing UK property services company.
• Professional development: personalised training and development programme.

Equal Employment Opportunity

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights people bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.