Customer Care Coordinator - Homeowner Defect Resolution

Fawkes & Reece; Lane Head; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading house builder in the United Kingdom is seeking a Customer Care Coordinator to enhance customer satisfaction throughout the warranty period. The role includes managing customer concerns, coordinating remedial works, and ensuring effective communication with all parties. Ideal candidates will have experience in customer care within the construction industry, excellent multitasking abilities, and strong communication skills. Competitive salary and benefits such as medical insurance and a bonus scheme are provided.

Benefits

Competitive salary

Medical insurance

Pension scheme

Life assurance

Annual bonus scheme

Qualifications

• Experience within the Customer Care function with a major construction or house building company.
• Track record of achieving & sustaining high customer satisfaction results.
• Good time management, ability to multitask, organise workload and work within a pressurised environment.

Responsibilities

• Update plot files ensuring all parties are kept up to date with scheduled works.
• Issue instructions to Sub-contractors for remedial works in a timely manner.
• Carry out general administrative duties assisting in management of large scale works.

Skills

Customer Care experience

High customer satisfaction

Time management

Pro-active approach

Excellent communication skills

IT literate

Job description

A leading house builder in the United Kingdom is seeking a Customer Care Coordinator to enhance customer satisfaction throughout the warranty period. The role includes managing customer concerns, coordinating remedial works, and ensuring effective communication with all parties. Ideal candidates will have experience in customer care within the construction industry, excellent multitasking abilities, and strong communication skills. Competitive salary and benefits such as medical insurance and a bonus scheme are provided.