Logistics & Customer Service Team Leader

rexx systems GmbH; Tendring; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company based in Tendring is seeking a Team Lead to manage the Global Logistics and Customer Service teams. The role involves overseeing the order to cash process, managing logistics operations across the UK and international markets, and supervising team performance. Candidates should have experience in logistics management, strong leadership skills, and familiarity with ERP systems like SAP. The position offers a competitive salary and a comprehensive benefits package including holiday entitlements and healthcare.

Benefits

Competitive salary

25 days holiday plus bank holidays

Life assurance

Company pension

Healthcare Scheme

Bike to Work / Electric Car scheme

Volunteering days

Qualifications

• Several years of previous experience in logistics, within UK, EU, and international markets.
• Previous team supervision or management experience.
• Knowledge of customs procedures, excise regulations, and international shipping requirements.

Responsibilities

• Support logistics teams with day-to-day issues.
• Coordinate transportation of goods ensuring timely delivery.
• Manage customs documentation for international shipments.
• Liaise with freight forwarders to facilitate delivery processes.
• Assist in developing strategies to improve efficiency and reduce costs.

Skills

Logistics management

Team supervision

Customs procedures knowledge

Organizational skills

Communication skills

SAP or equivalent ERP knowledge

Problem-solving abilities

Inventory management

Education

Degree in relevant field

Tools

SAP

MS Office

Logistics software

Job description

A vacancy has arisen for a Team Lead for the Global Logistics Coordinators and Customer Service Coordinators based in our Harwich office.

This role is a 70% operational role, combined with day-to-day supervision of two dynamic customer focused teams. Oversee the order to cash (OTC) process for Haltermann Carless UK, including but not limited to sales order entry and logistics operations across the UK, EU, and global markets. The successful candidate will have strong leadership and organisational skills plus a working knowledge of SAP for customer service and logistics.

Responsibilities

• Support the customer service and logistics teams with day-to-day issues.
• Manage leave, employee performance in line with company procedures, providing regular feedback and bi-annual reviews.
• Coordinate and execute transportation of goods within the UK, EU, and international markets, ensuring timely and cost-effective delivery.
• Manage customs documentation and procedures for international shipments, including import/export declarations and excise goods compliance.
• Liaise with freight forwarders, transport providers and customs agents, to facilitate smooth clearance and delivery processes of inbound and outbound goods.
• Perform accurate billing and month end invoicing processes, including resolving demurrage claims.
• Collaborate with internal teams such as sales, finance and planning/distribution, to coordinate OTC activities.
• Assist in developing and implementing strategies to improve efficiency and reduce costs.
• Become a recognised source of expertise with HCUK platforms and reporting. Comply with company policies and processes and procedures including but not limited to ISO9001, 14001 and 18001.

Qualifications and Experience

• Several years of previous experience in logistics, or supply chain management, preferably involving UK, EU, and international markets.
• Degree education preferred.
• Team supervision / management experience.
• Knowledge of customs procedures, excise regulations, and international shipping requirements.
• Strong organizational and communication skills.
• Ability to work effectively with customs agents, freight providers, and internal teams.
• Use of SAP or similar ERP system preferable.
• Proficiency in logistics software and MS Office suite.
• Attention to detail and problem-solving abilities.
• Experience of inventory management in third party locations.

Benefits

The position is full time 35 hours per week. We offer a competitive salary and benefits package to support this.

• 25 days holiday plus bank holiday increasing to 27 days with service.
• Life assurance
• Company pension
• Healthcare Scheme
• Bike to Work / Electric Car scheme
• Volunteering days

If you are interested in the role please click the apply button and upload your cv.