Technical Service Delivery Manager

Trades Workforce Solutions; Redhill; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading defense and technology organization in Redhill is seeking an experienced Technical Service Delivery Manager. This role entails managing multiple technical projects for MOD contracts, overseeing service delivery to ensure compliance with standards, and acting as the main contact for service management. The ideal candidate will possess a strong project management background, technical knowledge of systems, and excellent communication skills. The role offers competitive salary and comprehensive benefits.

Benefits

25 days holiday plus bank holidays

Private medical cover including dependents

Pension with 6% employer contribution

Staff events

Flexible hours

Qualifications

• Strong project management background within MOD or government contracts.
• Eligible or holding DV Security Clearance.
• Technical knowledge of electrical, IT, or satellite systems.

Responsibilities

• Manage multiple technical projects across MOD contracts.
• Produce and maintain project plans, schedules, and risk registers.
• Oversee service delivery ensuring compliance with standards.
• Act as the primary contact for technical and service queries.
• Coordinate cross-departmental communication and performance tracking.

Skills

Project management experience in MOD contracts

Technical knowledge of electrical systems

Excellent communication skills

Problem-solving skills

Organisational skills

Commercial understanding of MOD contracting

Holds DV Security Clearance

Education

Degree in Engineering or related field

Job description

Technical Service Delivery Manager

Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30 / 3:30–5:30) Contract Type: Permanent, Full-Time

About the Role

Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery Manager. The role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance.

Key Responsibilities

• Manage multiple technical projects across MOD contracts.
• Produce and maintain project plans, schedules, and risk registers.
• Oversee service delivery, ensuring projects meet customer and company requirements.
• Act as the primary contact for technical and service management queries.
• Coordinate cross-departmental communication and performance tracking.
• Support continuous improvement and through-life service processes.
• Represent the business in customer and commercial meetings.
• Contribute to bid and tender submissions.
• Ensure compliance with HSE and quality standards.

Skills & Experience

• Strong project management background within MOD or government contracts.
• Technical knowledge of electrical, IT, or satellite systems.
• Excellent communication, problem-solving, and organisational skills.
• Commercial understanding of MOD contracting (Defence Digital / DE&S).
• Eligible or holding DV Security Clearance.
• Degree in Engineering or related field preferred.

Benefits

• £55,000 – £60,000 DOE + bonuses
• 25 days holiday + bank holidays
• Private medical cover (including dependents)
• Pension – 6% employer contribution
• Staff events and flexible hours