Customer Service Coordinator

Recruti4staff; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Transport Administrator to join a manufacturing company in West Bromwich. The role involves coordinating customer orders, preparing shipping documentation, and providing high-level customer service. Candidates should have over 2 years of experience in the Transport or Shipping industry, along with strong IT skills and attention to detail. This position offers a competitive salary and a favorable working environment, making it ideal for dedicated professionals in the field.

Benefits

Competitive Salary

25 Days holiday (Plus bank hols)

Free parking

Life assurance cover

Pension scheme

Favorable working hours

Qualifications

• 2 years+ experience within the Transport / Shipping industry is essential.
• Excellent communication skills.
• IT competency, knowledge of Microsoft Office.

Responsibilities

• Receive, enter and coordinate customer's orders.
• Prepare shipping documentation and deal with global customers.
• Make bookings with freight forwarders and produce export documentation.
• Prepare quotations and handle customer's queries.

Skills

Customer Service

Attention to Detail

IT competency

Microsoft Office knowledge

Job description

Overview

Recruit4staff are proud to be representing their client, a leading manufacturing company in their search for a Transport Administrator to work in their leading facility in West Bromwich.

What the client is offering

• Competitive Salary
• 25 Days holiday (Plus bank hols)
• Free parking
• Life assurance cover
• Pension scheme
• Favourable working hours - Monday to Friday 36.25 hours per week

The Role - Transport Administrator

• You will receive, enter and co-ordinate customer's orders and provide a high level of customer service across the business working to ISO 9001.
• You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with global based customers by email and telephone.
• Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and Certificates of Origin.
• Working out prices and issuing quotations.
• Knowledge of IMDG, ADR and IATA would be useful
• Attending meetings to discuss orders with production in order to keep customers updated.
• Preparing quotations, dealing with customer's queries.
• General administration, filing, scanning and occasionally standing in on reception when needed.

What our client is looking for in a Transport Administrator

• 2 years+ experience within the Transport / Shipping industry is ESSENTIAL
• IT competency, knowledge of Microsoft Office
• Excellent attention to detail
• Excellent communication skills

Key Skills or Similar Job Titles

• Transport Administrator
• Transport Coordinator
• Export and Shipping
• Customer Service Coordinator

Commutable From

• West Bromwich
• Tipton
• Dudley
• Birmingham
• Walsall
• Wednesbury
• Wolverhampton

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.