Systems Support Analyst

Northwood; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A manufacturing company in Telford is seeking an IT and Systems Support professional to enhance their systems and user experience. Key responsibilities include supporting users, maintaining systems and data accuracy, and assisting with configuration. Ideal candidates will have experience in IT support, knowledge of ERP systems, and proficiency in Microsoft cloud tools. This role offers various benefits including private medical insurance, a company pension, and discounts across multiple sectors.

Benefits

Company pension

Private Medical Insurance

Free on-site parking

Employee Assistance Program

Employee referral scheme

Qualifications

• Experience in an IT and Systems Support role, preferably in manufacturing.
• Understanding of Warehouse Management and labelling systems is desirable.
• Excellent problem-solving abilities and communication skills.

Responsibilities

• Support users and resolve issues related to systems.
• Maintain data accuracy and assist with configuration.
• Identify opportunities to streamline system usage.

Skills

Experience in IT and Systems Support

Knowledge of ERP and business systems

Strong knowledge of Microsoft cloud tools

Excellent problem-solving

Clear communication style

Curiosity and desire to learn

Tools

SAP Business ByDesign

SNAP Warehouse Management

Mandata Transport Management

Markem labelling systems

Microsoft cloud tools (Office 365, Teams, SharePoint)

Job description

Develop your expertise with Northwood, where no two days are the same!

We're offering you variety, a close-knit team, and the opportunity for regular expensed travel to our other tissue manufacturing sites.

Let's connect and begin your Northwood Career!

About the Role

Here's what's in store for you:

• Variety and continuous learning - tomorrow will bring something new
• Our attractive Telford offices with a communal breakroom and free tea and coffee
• Knowledge and skill development
• Regular exposure to daily Service Desk support cases
• High involvement in project support (e.g. system implementation, deployment, training, and support) - training will include assisting with guides, and documentation.
• Free secure onsite parking
• Private Medical Insurance (as well as many other benefits)

Here's what your day to day will look like:

Your systems support is critical. You'll typically work with modern cloud, SaaS and on-site applications such as:

• SAP Business ByDesign
• SNAP Warehouse Management
• Mandata Transport Management
• Markem labelling systems
• Microsoft cloud tools (full suite)

You will support users, access, and integration, resolving issues, maintaining data accuracy, and assisting with configuration.

This will include scanners, label printers, as well as user setup, onboarding/offboarding, and asset management. You will liaise with third party IT partners and vendors where needed.

You'll help us identify opportunities to streamline system usage and improve data flows, enhancing systems, configuration changes, and testing.

We'll be sure to involve you in Systems improvement projects, upgrades, integrations, reporting enhancements, and new site/line implementations.

Benefits

• Company pension
• Life assurance
• Free company products
• Free on-site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service
• Free early access to pay scheme
• Salary sacrifice schemes
• Employee referral scheme

Requirements

What we need from you:

• Experience in an IT and Systems Support capacity (ideally in the FMCG/manufacturing sector).
• Knowledge of ERP and business systems.
• Understanding of Warehouse Management systems, labelling systems, or shop-floor technologies (desirable).
• Strong knowledge of Microsoft cloud tools (365, Teams, SharePoint, etc.).
• Excellent problem-solving, with a proactive and helpful attitude.
• Clear communication style at all levels, from operations to senior leadership.
• Curiosity into how systems work, and a desire to learn and grow with the business.