1st Line MSP Helpdesk Analyst - Career-Boosting Training

Constant Recruitment Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading Managed Service Provider in Paddock Wood seeks a 1st Line Support Helpdesk Analyst to provide exceptional telephone and remote support. Candidates should possess strong customer service skills and some experience with technologies such as Microsoft 365 and Windows 11. This full-time role requires working from the office five days a week, providing a rewarding work environment that supports personal development and customer satisfaction.

Benefits

25 days holiday

Birthday bonus leave

Annual staff bonus

Pension scheme

Two weeks dedicated training

Service Desk gamification rewards

Free onsite parking

Onsite games room

Dress down Fridays

Unlimited free fruit and soft drinks

Company paid quarterly social events

Qualifications

• Experience with core technologies including Microsoft 365, SharePoint, and Windows 11.
• 1st Line level experience in IT support.
• Strong customer-focused attitude.

Responsibilities

• Provide remote and onsite 1st line support to clients.
• Be the first point of contact for support calls.
• Install core technologies including Microsoft 365 and SharePoint.

Skills

Great customer service skills

Problem-solving skills

Positive attitude towards technology

Tools

Microsoft 365

SharePoint

Windows 11

Firewalls (WatchGuard)

Active Directory

Job description

A leading Managed Service Provider in Paddock Wood seeks a 1st Line Support Helpdesk Analyst to provide exceptional telephone and remote support. Candidates should possess strong customer service skills and some experience with technologies such as Microsoft 365 and Windows 11. This full-time role requires working from the office five days a week, providing a rewarding work environment that supports personal development and customer satisfaction.