Graduate IT Support Analyst - Hands-on Office Role

CV Screen; Coventry; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a Graduate IT Support Analyst for an office-based role in Coventry. The successful candidate will manage equipment support via phone, assist with spare parts and warranty returns, and work collaboratively with engineers. Strong networking skills and experience with SQL Server, Windows, and Mac OS are essential. The salary ranges from £28,000-£32,000 based on experience, with benefits including a company pension, life insurance, and free parking.

Benefits

Company pension scheme

Death in service cover

Free on-site parking

Life insurance

Private medical

Qualifications

• Ideally, you will hold a full UK driving license.
• Strong understanding of networking.
• SQL Server and database concepts.
• Experience with Windows and Mac OS.

Responsibilities

• Provide remote phone support for equipment troubleshooting.
• Identify spare parts and assist distributors with orders.
• Escalate issues to engineers and schedule site visits.
• Manage UK support cases in the CRM.
• Test and maintain showroom equipment.
• Handle warranty returns, including testing and replacements.
• Support engineers on-site.

Skills

Strong understanding of networking

SQL Server and database concepts

Windows OS experience

Mac OS experience

Job description

A recruitment agency is seeking a Graduate IT Support Analyst for an office-based role in Coventry. The successful candidate will manage equipment support via phone, assist with spare parts and warranty returns, and work collaboratively with engineers. Strong networking skills and experience with SQL Server, Windows, and Mac OS are essential. The salary ranges from £28,000-£32,000 based on experience, with benefits including a company pension, life insurance, and free parking.