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1st Line Support Engineer
Job summary
A Managed Service Provider is seeking a 1st Line Support Engineer in Sheffield. You will provide first-line support, troubleshoot issues, and work within a small, friendly team. The role offers exposure to exciting technologies and a supportive work culture. Ideal for individuals who thrive in dynamic environments.
Benefits
Qualifications
- Experience in a customer-facing support role is preferred.
- Familiarity with IT troubleshooting and support.
- Good communication skills.
Responsibilities
- Provide first-line technical support to clients.
- Troubleshoot and resolve IT issues effectively.
- Assist with various IT projects as needed.
Skills
Ref: 540
Role: 1st Line Support Engineer
Salary: £25,000 - £27,000 Per Annum DOE
Location: Sheffield
Benefits:
- 22 days annual holiday + bank holidays
- Westfield Health Plan
- Profit Share Scheme
- Training and development from day one (including certifications)
- Fast-moving environment with exposure to exciting technologies
- Varied work across different industries
- A small, friendly team with a supportive culture
Our client is a well-established Managed Service Provider (MSP) with nearly 20 years in the industry. They support SMEs across multiple sectors with IT and telecoms solutions, delivering proactive, reliable, and customer-focused support.
They are now seeking a 1st Line Support Engineer to join their Service Desk team at their Sheffield Head Office. This role is ideal for someone who thrives in a fast-moving environment, enjoys varied work across different industries, and wants exposure to exciting technologies while being part of a small, friendly, and supportive team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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