Service Desk Analyst jobs in United Kingdom

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles.

We’ll help you succeed

Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

Overview

Join us as a Business Services & Outsourcing Business Adviser and be at the forefront of financial operations. You'll handle the processing and preparation of annual financial statements and month-end management accounts for a diverse portfolio of clients and sites. Your role includes journal postings, revenue file uploads, invoice processing, bank reconciliations, VAT returns, and managing prepayments and accruals. You'll also prepare profit share payments and maintain the fixed asset register.

In this busy and rewarding role, you'll be the first point of contact for client queries, working efficiently within a team to deliver timely results. You'll ensure all team needs are met by promptly addressing queries and keeping the manager updated with progress reports. If you're ready to take on a challenge and grow your career, we want to hear from you.

You’ll be someone who:

• Is well organised and planned
• Is committed to delivering what is requested and informs superiors of any issues at a early stage
• Has strong time keeping discipline
• Listens to and acts on the advice of others
• Works well in a team and contributes to team meetings
• Is proactive in managing own learning and development
• Is able to prioritise and manage tasks set
• Is open to feedback from others

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Rewards & Benefits

We offer a wide range of core and voluntary benefits, with a few examples below.

Health and Wellness Programmes

We promote a positive working environment where our people can thrive.

Pension Plan

A Group Personal Pension Plan, with matched employer contributions.

Private Medical

Access to private medical treatment for you and your family.

Income Protection Plan

Provides a proportion of your basic salary if you suffer a loss of earnings because of illness or injury.

Holidays

Our holiday benefit enables you to purchase up to 10 days of additional leave.

Bike to work scheme

A convenient, environmentally friendly and tax-effective way to acquire a bike for travelling to and from work.