Client Care Coordinator Float

Linnaeus Group; Huntingdon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading veterinary organization in Huntingdon is seeking a proactive and friendly Client Care Coordinator. In this part-time role, you will welcome clients and their pets, manage diaries, and assist with administrative duties. The position offers flexible hours, competitive benefits including enhanced sick pay and a wellness program, and opportunities for career progression. Candidates should possess strong client communication skills and the ability to manage enquiries efficiently.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life assurance

Enhanced sickness pay

Pension scheme with employer contribution

Wellness programs

Qualifications

• Proactive and friendly with clients and pets.
• Experience in managing diaries and administrative tasks.
• Ability to handle client queries professionally.

Responsibilities

• Welcome clients and their pets upon arrival.
• Answer phones in a polite and clear manner.
• Manage diaries for the smooth running of vet consults.
• Assist with administrative duties and email inquiries.
• Handle daily debt management for client accounts.

Skills

Client communication

Administrative skills

Empathy

Debt management

Job description

Cromwell Vets are recruiting a pro‑active and friendly Client Care Coordinator to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. In this role you will have the opportunity to grow and develop your skills and we offer BVRA training to support this! With 1 in 4 Saturdays — Shift time will vary between 7.30 am to 7 pm at Huntingdon.

Responsibilities

• Welcoming clients and their pets upon arrival
• Answering the phone in a polite, clear and empathetic manner
• Ensuring all enquiries are resolved efficiently
• Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
• Assisting with administrative duties including answering email enquiries and online booking requests
• Dealing with daily debt management – ensuring client accounts are paid off at the time
• Assisting with the daily running of each practice
• Audits
• Flea and Worm dispensing

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24‑hour care they provide and we are equally as proud of them. One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice. Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, a BETTER WORLD FOR PETS starts with a better world for our people. Our associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

This is a permanent part‑time role working an average of 25.75 per week across our 6 branches, with evenings and weekend included.

Shift Pattern

Shift time will vary between 7.30 am to 7 pm.

Benefits

• 5 weeks holiday plus bank holidays and birthday leave (pro‑rata)
• Career progression opportunities
• Staff discount schemes
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance programme
  • Eyecare voucher scheme
  • Free annual flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme