Service Delivery Manager jobs in United Kingdom

Company:Mercer

Description:

Senior DC (including Mercer Master Trust) Investment Delivery Lead – Nationwide

Mercer is seeking a Senior DC Investment Delivery Lead to support the delegated investment solutions that underpin the Mercer Master Trust and our wider Mercer Workplace Savings (“MWS”) offering. In this pivotal role, you will collaborate with internal stakeholders and third-party providers to meet key investment regulatory, operational, and governance requirements. As an industry leader, Mercer is committed to continually adapt to the evolving market landscape to enhance retirement outcomes for all members using our DC investment solutions and this role offers the potential for the successful candidate to make a significant impact.

We will count on you to:

• Collaborate with in-house and external fund managers and third-party platform providers to:

• Ensure effective implementation of our investment proposition in line with platform requirements

• Support the delivery of key investment proposition developments, including transformational projects to evolve our SmartPath default investment solution

• Manage business-as-usual (BAU) change, including fund launches and other investment-related changes

• Ensure compliance with FCA investment regulations across all MWS investment solutions (Mercer Master Trust, GPPs, Own Trust clients)

• Contribute to projects ensuring compliance with regulatory changes affecting our delegated DC investment solution (e.g., Value for Members, Consumer Duty requirements, Sustainable Disclosure Regulations)

• Assist with commercial calculations and assess the impact of investment change projects

• Deliver materials to clients and key internal stakeholders, including internal steering groups, the MWS Investment Governance Committee, and Mercer Master Trust Trustees

What you need to have:

• Relevant professional qualifications such as IMC, FIA/FFA, or CFA

• Experience in a DC pensions-focused delivery role or similar, working with various providers and consultancies

• Strong knowledge of investment products, distribution, and the regulatory environment in the DC pensions market

• Excellent organizational and communication skills, with the ability to manage stakeholder relationships effectively

What makes you stand out:

• Ability to build strong working relationships with colleagues, stakeholders, and provider contacts at all levels

• A commercial focus with excellent organizational skills, enabling you to navigate technical investment challenges and manage multiple priorities effectively

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.