Service Delivery Manager jobs in United Kingdom

To efficiently manage and support the continual running of the technical services & fabric maintenance contract on a day‑to‑day basis at Victoria Centre Nottingham on behalf of ABM Technical Solutions. Ensuring consistent operational delivery through smart working and the efficient execution of daily, weekly & monthly planned maintenance & reactive maintenance activities to ensure the property remains safe, compliant and in smooth operational order for ABM, our customers & visitors.

A key responsibility of the supervisor will be to directly manage a team of engineers to help drive performance and ensure service level agreements are achieved whilst providing an excellent service to our customer. The engineering supervisor will directly report into the Site Contract Manager.

• Previous Supervisory experience essential in managing engineers and specialists.
• Experience with using CAFM systems, ordering parts and understanding of KPIs.
• Experience in assisting with compiling monthly reports – Working closely with the Contract Manager to provide a monthly report which demonstrates ABM compliance, reactive and ongoing project works.
• Experience with raising W/O’s and some budgetary control desirable.
• Experience with training and supervising engineers to build a positive relationship within the team and assisting engineers as required to get works completed at a satisfactory level.
• Raising quotations and submitting to the customers.
• Good IT skills – Intermediate level, Excel, Word, PowerPoint.
• Excellent communication skills as this will be a client‑facing role, along with team talks / toolbox talks with the team.
• Good understanding of Health & Safety in the workplace.
• Excellent understanding of M&E Building Services, Facilities management experience. Electrical, L8 (legionella awareness), fire systems, asbestos, F‑Gas etc.
• Excellent skills required in keeping site logbooks fully up to date to evidence compliance.
• Dealing with a wide range of M&E emergencies in a professional manner and being hands‑on to help resolve.
• Support the contract manager with carrying out performance reviews & appraisals for direct reports.
• Will be required to be hand’s on when required to ensure the delivery of set tasks are completed as per the contract.

• City & Guilds Technical qualifications – Electrical (preferred).
• L8 (legionella awareness), IPAF (working at height).

• IOSH/NEBOSH qualification.
• Authorised Person – Electrical / Mechanical / Confined Spaces / Working @ Height / LOTO.
• Electrical and Multi‑Skilled desirable.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page.

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.