Service Delivery jobs in United Kingdom

Lead Fire & Security Engineer - Portsmouth, UK Marlowe Fire and Security Group are the UK's leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business. As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.

• Provide daily support and guidance to engineers in your area.
• Conduct toolbox talks and maintain accurate records for compliance.
• Mentor and develop engineers through on-the-job coaching and formal training.
• Deputise for the Regional Service Manager during absences.
• Promote and maintain a high standard of professionalism, safety, and conduct across the team.
• Organise and maintain an effective call-out rota for the area.
• Support engineers with stock control, resource management, and escalation resolution.
• Maintain Fire & Security Systems to current standards and customer requirements.
• Plan and manage both routine and reactive service visits within the region.
• Respond to service calls and customer issues with urgency and professionalism.
• Oversee the delivery of minor works and small bespoke projects in your area.
• Attend and assist with troubleshooting, site surveys, and installation handovers.
• Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
• Build and maintain strong customer relationships, ensuring service excellence.
• Handle customer complaints and concerns promptly and effectively.
• Ensure performance and service delivery align with monthly schedules and compliance standards.
• Utilise customer portals as directed and ensure engineers do the same.
• Take ownership of customer satisfaction across all aspects of service delivery.
• Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team. For this opportunity, we are specifically looking for candidates who offer:

• Strong technical background in electrical/electronic systems.
• Excellent all-round knowledge of Fire and Security systems.
• Experience in leading or mentoring engineering teams.
• Effective organisational and communication skills.
• Professional, assertive, and customer-focused approach.
• Calm under pressure, enthusiastic, and proactive.
• Capable of working independently and collaboratively.
• Experience of front-line customer contact in a fast-paced environment.

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that not only address the challenges of today's economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary up to 40k inclusive of Lead Engineer bonus
• overtime, on-call, travel time, and Engineer commission scheme.

• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to 1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well-being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. We're big enough to deliver results but small enough to genuinely care.

• Marlowe Fire & Security
• Alarm Communications
• Clymac
• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Marlowe Smoke Control

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know. Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.