Maternity & Neonates Service Manager

NHS; Harrow; On-site; GBP 53,000 - 61,000; Full time

Job summary

A leading healthcare provider in the UK is looking for an experienced operational manager. This role involves working closely with senior teams to ensure high-quality patient care and the smooth delivery of services. Candidates should have NHS operational management experience, strong leadership skills, and a degree or equivalent education. The position offers a competitive salary and a permanent, full-time contract.

Qualifications

• NHS operational management experience at Band 6 or above.
• Evidence of continued professional development.
• Experience of project management within the NHS.

Responsibilities

• Responsible for the safe and smooth delivery of identified services.
• Prepare improvement plans for patient care.
• Support the Specialty Manager in service provision.

Skills

NHS operational management experience

Staff management

Project management

Ability to cope with large workloads

IT literate

Education

Educated to degree level or equivalent

Job description

Job Summary

Work in partnership with the General Manager, Obstetricians and Midwifery team, to provide both operational and governance business support and support in the development and implementation of the Service's strategic objectives.

Responsibilities

• Responsible for the overall safe and smooth delivery of identified services as set out in the Trust business plan, national service frameworks and contractual commitments with CCGs and NHS England.
• Prepare and action improvement plans as and when required to improve the quality of care and patient experience.
• Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.
• Support the Specialty Manager to facilitate service provision across sites, ensuring the Trust offers a safe, effective, well led, responsive and caring service, meeting KPIs and quality indicators set by commissioners locally and nationally.
• Ensure that public and patient user views are considered in the planning and monitoring of services.
• Engage and influence senior clinical team in the achievement of service objectives.

About Us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, recognising the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted: 16 December 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £53,751 to £60,651 a year per annum inclusive of HCAS pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-9274DG

Job location: Northwick Park/Central Middlesex/Ealing hospitals

Address: Watford Road, Harrow, HA1 3UJ

Job Description

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education & Qualifications

• Essential: Educated to degree level or equivalent.
• Essential: Evidence of continued professional development.

• Desirable: Project management.
• Desirable: Financial management.
• Desirable: Evidence of continuing Professional development e.g. Masters.

Knowledge & Experience

• Essential: NHS operational management experience at Band 6 or above and up-to-date knowledge of NHS policy.
• Essential: Staff management and leadership experience.
• Essential: Experience of project management within the NHS.
• Essential: Involvement in budget Management.
• Essential: Experience in assistance with delivering NHS targets.
• Essential: Experience of building rapport and credibility with senior clinical and managerial teams in the delivery of performance targets, service delivery and change programmes.
• Essential: Thorough understanding of risk, governance and maternity quality agenda.

• Desirable: Experience of working within Maternity Services.
• Desirable: Experience of undertaking governance related activities such as managing complaints or incidents.

Skills, Abilities & Attributes

• Essential: Demonstrable experience of writing quality reports.
• Essential: Ability to cope with large workloads, work under pressure, prioritise and meet deadlines.
• Essential: Relevant training or experience of coaching staff.
• Essential: IT literate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: London North West University Healthcare NHS Trust

Address: Northwick Park/Central Middlesex/Ealing hospitals, Watford Road, Harrow, HA1 3UJ

Employer website: https://www.lnwh.nhs.uk