Service Co-Ordinator

Birmingham City Council; United Kingdom; On-site; GBP 45,000 - 54,000; Full time

Job summary

A local government authority in the UK seeks a Grade 5 Service Co-ordinator to oversee the Disrepair & Litigation Team. Key responsibilities include managing disrepair cases, ensuring compliance with legislation, and developing staff. The ideal candidate will have strong knowledge of disrepair laws, team leadership experience, and excellent communication skills. This role offers an opportunity to influence service delivery and work with various stakeholders, ensuring positive outcomes for residents.

Qualifications

• Strong understanding of disrepair legislation, building defects, and customer service.
• Experience leading and developing staff with strong HR skills.
• Ability to prepare high-quality legal documents.

Responsibilities

• Manage a team handling disrepair and litigation cases across City Housing.
• Act as a focal point for disrepair-related matters.
• Ensure compliance with disrepair legislation and HR policies.

Skills

Building construction

Disrepair case management

Communication skills

IT proficiency

Tools

Microsoft Office

Case management tools

Job description

Job Title Grade 5 Service Co-ordinator

Secondment

Grade D - £45,091 – £53,460 Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About the Role

We are looking for an experienced and confident leader to manage Birmingham City Council’s Disrepair & Litigation Team. You will be responsible for preventing and responding to legal disrepair action, ensuring compliance with legislation and supporting colleagues and partners to protect the Council’s position and residents’ wellbeing.

This role combines technical housing knowledge, contract and repairs understanding, and legal process expertise — making it a key function in reducing risk, improving service delivery and ensuring positive outcomes for tenants.

What You’ll Be Doing

• Manage the team responsible for handling disrepair and litigation cases across City Housing.
• Act as focal point for internal services and Legal Services on all disrepair-related matters.
• Prepare witness statements, agree court settlements, attend hearings as an instructing officer and provide evidence in court.
• Monitor and analyse performance, budgets, case trends and service demands, producing reports to drive improvements.
• Ensure compliance with disrepair legislation, protocols, HR policies and financial regulations.
• Lead service development, including IT implementation, revised working practices and training delivery.
• Build strong working relationships with Repairs, Homelessness, Regulatory Services and other stakeholders to prevent cases escalating.

About You

You will have a strong understanding of disrepair legislation, building defects and customer-focused service delivery — alongside the confidence to represent the Council in legal and high-pressure environments.

You Will Have:

• Practical experience in building construction, repairs and disrepair case management, including relevant legislation (LTA 1985, Homes Act 2018, EPA 1990).
• Experience leading and developing staff, with strong HR and performance management skills.
• Ability to prepare high-quality written submissions including witness statements and legal reports.
• Excellent communication skills, with the confidence to remain calm and professional in court proceedings.
• Ability to analyse case data and budget information to drive improvements and risk reduction.
• Strong collaboration skills, building productive relationships across internal teams and external partners.
• Proficiency in IT systems including Microsoft Office and case management tools.

Why Join Us?

• Lead a proactive function that protects the Council legally, financially and reputationally.
• Influence strategies to reduce disrepair claims and deliver better maintenance outcomes for tenants.
• Represent the Council in high-profile and high-impact cases.
• Work closely with technical specialists, legal professionals and operational housing teams.
• Opportunities for development in housing law, service improvement and leadership.
• Contribute to a customer-focused and preventative approach to asset management.
• Shape change in a team focused on delivering quality, compliance and continuous improvement.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy.

Job Description and PersonSpecification - Service Coordinator Litigation Gr5 JDPS.pdf