Operations & Service Support Coordinator - MSP

Remote Recruitment; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an organized Operations & Service Support Coordinator. The ideal candidate will handle daily operations, coordinate teams, manage documentation, and ensure effective client communications. This position requires 2+ years of experience in a related role, familiarity with MSPs, and strong skills in communication and time management. A reliable laptop and internet connection are essential for this remote role.

Qualifications

• 2+ years of experience in an admin or operations support role, preferably in an MSP.
• Familiarity with MSP operations and service delivery models.
• Access to a reliable laptop and high-speed internet connection.

Responsibilities

• Support daily operations of the service desk and project delivery teams.
• Coordinate technician schedules and follow up on service requests.
• Manage documentation, SLAs, reports, and customer records.

Skills

Strong communication skills

Time management

Knowledge of Autotask

Proficient in Microsoft 365

Tools

Autotask

ConnectWise

HaloPSA

Job description

Operations & Service Support Coordinator – MSP

Job Overview

Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). This role is perfect for a resourceful individual who thrives in structured yet evolving environments and understands the importance of seamless IT service delivery.

You’ll play a key role in coordinating administrative functions, supporting service teams, liaising with clients, and maintaining operational systems – all while ensuring a smooth and professional experience for both internal stakeholders and external customers.

Join a company that combines innovation with reliability and is committed to building high-performance remote teams with South African professionals.

Key Responsibilities

• Support the daily operations of the service desk and project delivery teams.
• Coordinate technician schedules, escalated tickets, and follow up on service requests.
• Manage documentation, SLAs, reports, and customer records across internal systems.
• Handle client communications, updates, and service feedback.
• Assist with procurement, license tracking, and supplier management where required.
• Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
• Provide ad-hoc executive and admin support to management and technical teams.
• Identify opportunities to improve operational workflows and contribute to internal efficiency.

Qualifications & Experience

• 2+ years of experience in an admin, service desk coordinator, or operations support role (preferably in an MSP, IT services, or technical environment).
• Familiarity with MSP operations and service delivery models.
• Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.
• Exceptional communication and time-management skills.
• Ability to prioritise tasks, work independently, and manage client expectations effectively.
• Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
• Access to a reliable laptop and high-speed internet connection is essential.