Service Manager - Lifts

London Borough of Hackney; Clapham; On-site; GBP 50,000 - 53,000; Full time

Job summary

A local government council in Clapham is seeking an experienced Electrical Manager to oversee the management and delivery of lift servicing, breakdowns, and renewals. The role requires in-depth knowledge of the lift industry and relevant qualifications, including NVQ3 in Lift & Escalator. Candidates must demonstrate strong communication and project management skills, alongside practical experience in lift maintenance. Work is primarily office-based, with potential for hybrid arrangements. Applications close on 23 March 2025.

Qualifications

• Practical experience delivering lift maintenance programmes.
• Understanding of regulations like the Building Safety Act.
• Experience in procuring lift contracts is desirable.

Responsibilities

• Manage the day-to-day delivery of the monthly Lift Service programme.
• Ensure contractors adhere to lift breakdown times.
• Monitor contractor KPI performance and ensure high standards.

Skills

In‑depth knowledge of the Lift Industry

Strong communication skills

Good spreadsheet skills

Education

NVQ3 Lift & Escalator professional qualifications

Project and/or contract management qualification

Tools

Google Workspace

Job description

Job Number: HCAA02326

Agreement Type: Fixed Term / Secondment - Full Time

Salary: £50,646 - £52,674

Job Overview

12 Month Fixed Term Contract / Secondment Opportunity.

An opportunity has arisen to appoint an officer into the position of Electrical Manager who will be responsible for the delivery and management of Lift Servicing, Lift Breakdowns, Lift Renewal, and the replacement of Major Lift Components.

Key Responsibilities

• Manage the day-to-day delivery of the monthly Lift Service programme, lift breakdowns, and trappings.
• Ensure contractors adhere to lift breakdown and trappings times as per the contract.
• Deliver lift modernisation and refurbishment programmes, applying project and contract management skills from development to final handover.
• Monitor contractor KPI performance and ensure all lift works are delivered to a high standard.
• Lead and conduct meetings with internal and external stakeholders, providing updates and suitable communication.
• Monitor budgets, forecast future spend, and control overspends for lift repairs and refurbishment programmes.
• Manage staff allocation, performance, and development.
• Write reports, including minutes and summaries.
• Work within a team, engage productively with colleagues, and build positive relationships with contractors and consultants to deliver high-quality lift service across the borough.

Qualifications Required

• In‑depth knowledge of the Lift Industry, relevant regulations, guidelines, and legislation.
• Practical experience delivering lift maintenance programmes, day‑to‑day lift repairs, and sometimes lift inspections.
• Relevant NVQ3 Lift & Escalator professional qualifications (EOR/202 Basic Lift Safety, EOR/205N Basic Service Lift Safety).
• Relevant project and/or contract management qualification.

Additional Knowledge & Competencies

• Understanding of the impact of new regulations such as the Building Safety Act on lift service delivery.
• Experience or knowledge in procuring lift contracts is desirable.
• Strong communication skills, verbal and written, for addressing diverse stakeholders.
• Good spreadsheet skills for programme delivery, budgeting, and monitoring.
• Proficiency with Google Workspace is desirable but not essential.

Working Arrangements

Work will be based in the office; hybrid working may be locally agreed by your line manager.

Application Process

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs.

To proceed with your application you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency‑based questions that demonstrate your suitability for the role.

Closing date for applications: 23 March 2025 (22:59).

Interview and assessment date: w/c 31 March 2025.

We encourage you to showcase your unique knowledge and skills using your own voice, rather than AI tools.

EEO Statement & Diversity

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.