Family Services Manager - Leigh Park

NFP People Limited; Havant; On-site; GBP 31,000 - 35,000; Part time

Job summary

A community-focused charity is seeking a Family Services Manager to lead their services, making a meaningful impact on young people and families. The role offers the opportunity to provide supportive leadership, oversee service delivery, and manage a dedicated team. Applicants should have experience in family services, excellent communication skills, and a passion for making a difference. This permanent part-time position is based in Leigh Park, Hampshire, and emphasizes a flexible and empowering working environment.

Qualifications

• Experience managing or leading teams within young people’s or family services.
• Experience delivering programmes or activities within these settings.
• Strong safeguarding knowledge and experience.
• Understanding of the issues affecting children, young people and families.
• Experience monitoring, evaluating and reporting on service performance.

Responsibilities

• Lead and manage the Family Services Team providing support and supervision.
• Coordinate recruitment and staff management.
• Oversee delivery and evaluation of services.
• Develop plans and contribute to new programme development.
• Ensure compliance with policies and regulations.

Skills

Leadership in family services

Safeguarding knowledge

Communication skills

Organizational skills

IT skills (Microsoft 365, Excel)

Education

Level 3 qualification in a relevant field

Job description

Family Services Manager

We are looking for a motivated, capable, and adaptable Family Services Manager to join our team and lead two established services that make a life-changing impact for young people and families in our community.

This is an exciting opportunity to play a key role at a pivotal time in the charity’s development, as we approach our 50th year of service delivery.

Position: Family Services Manager
Location: Leigh Park, Hampshire
Salary: £–£ per hour (FTE £31,707–£34,450, depending on experience)
Hours: Part time, 32 hours per week (negotiable)
Contract: Permanent

Closing Date: Sunday 4th January 2026. Please note: the advert may close early if sufficient applications are received.

About the Role

In this varied and rewarding role, you will provide strong and supportive leadership to staff, volunteers and sessional workers, ensuring the delivery of high-quality services.

You will also contribute directly to service delivery, making a meaningful difference to the lives of children, young people and families.

Key Responsibilities

• Leading and managing the Family Services Team, providing 1 : 1s, supervision and team meetings
• Coordinating recruitment, staff wellbeing and absence management
• Overseeing the delivery, monitoring and evaluation of group work and Young Carers services
• Developing quarterly plans and contributing to new programme development
• Ensuring compliance with safeguarding, health & safety and organisational policies
• Producing high-quality reports for internal and external stakeholders
• Handling feedback, complaints and safeguarding concerns appropriately
• Representing the charity at local networks and forums
• Supporting service delivery when required

About You

You’ll be passionate about empowering young people and families, with a positive approach and the ability to lead a committed team.

Required Qualifications

• Experience managing or leading teams within young people’s or family services
• Experience delivering programmes or activities within these settings
• Strong safeguarding knowledge and experience
• Understanding of the issues affecting children, young people and families
• Experience monitoring, evaluating and reporting on service performance
• Excellent communication, organisational and relationship-building skills
• Confident IT skills, including Microsoft 365 and Excel
• Flexibility to work occasional evenings and travel within Southeast Hampshire

Desirable Qualifications

• Level 3 qualification in a relevant field
• Experience in the voluntary sector
• Knowledge of the local statutory / voluntary landscape
• Experience creating training programmes
• Familiarity with in-house databases

About Us

This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.

We are an equal opportunities employer and welcome applications from all sections of the community.

Other roles you may have experience of include: Family Services Coordinator, Children '& Young People’s Services Manager, Family Support Manager, Youth Work Manager, Wellbeing Services Team Lead. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.